Easy to purchase
Easy to purchase! Honest upfront detailed description of exactly what you are buying!
By Erin D.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
128 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HelloVacay is redefining travel memberships by providing access to travel benefits that were previously inaccessible to many. Our members have access to airport lounges during their flight delays, private member-only hotel rates, and more! If you are a member or have traveled with us, we would love to hear about your experience!
HelloVacay (hellovacay.com) has 128 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
128 approved reviews, newest moderated first
Easy to purchase! Honest upfront detailed description of exactly what you are buying!
By Erin D.
Great personal customer service! I can’t find the list of lounges and restaurants however- where is that?
By Joanne C.
Response from HelloVacay· Sep 1, 2023
Hi Joanne! Thank you for being a VacayDelay member! We are here for you during future flight delays that you may experience. Our list of lounge locations is at hellovacay.com/lounges. Please feel free to email us at [email protected] if there are any other questions that we can help with!
Love this product
By TK
Purchased on a Wednesday and used two days later. Vacay delay paid for itself and then some.
By Sean M.
I have no confirmation or anything to proof that I have paid a premium with you!
By William G.
Response from HelloVacay· Sep 1, 2023
Hi William! Thank you for letting us know that you need support! We will reach out by email to ensure that you have everything you need to get started.
When my flight was delayed I thought this is the perfect time to use this. Low and behold, it worked? I sat in this wonderful massage chair in a spa at JFK for the entire delay. Definitely worth it.....so far anyway. Lol
By Lisa R.
This was nice to have a place to relax with food and restrooms while we were delayed.
By Lisa A.
I love it! I love your customer service. I wish I still had the opportunity to buy the lifetime membership. I wanted to try it out before I purchased it and now I'm kicking myself in the butt
By Anthony R.