A very good service I love it.
A very good service I love it.
By Chanell H.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
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128 reviews
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HelloVacay is redefining travel memberships by providing access to travel benefits that were previously inaccessible to many. Our members have access to airport lounges during their flight delays, private member-only hotel rates, and more! If you are a member or have traveled with us, we would love to hear about your experience!
HelloVacay (hellovacay.com) has 128 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
128 approved reviews, newest moderated first
A very good service I love it.
By Chanell H.
The text message came before I got a change to request it. Great service
By JOANIE M.
It worked great ...first day we got it we used it in 2 different airports for all our delays.
By mark B.
Lots of disconnected messages.
By Anisa U.
Response from HelloVacay· Sep 2, 2023
Hi Anisa! Thank you for letting us know that you need support. We will send you an email to make sure you have everything you need!
I haven't had enough time to evaluate yet. The only trip I've made so far was Fort Lauderdale and you had no club set up at that airport.
By Carole W.
It is a case of the advertising as unless you read everything you think you are gaining access to the during a layover, not if your plane is delayed for over an hour. Thought it would be good for a couple of mylong layovers.
By Jo
Response from HelloVacay· Sep 1, 2023
Hi Jo! We're sorry to hear that there was a misunderstanding about the service that we provide. We do our best to describe it clearly and be very transparent. Your feedback helps us know that we need to take a look at the description to be sure that expectations are aligned. VacayDelay helps to support travelers by issuing lounge vouchers when they are delayed by at least an hour. Thank you for your candid feedback and for being a VacayDelay member!
My flight was delayed and I got the course right away in my email. Pretty prompt. And the best part this is for all my family on the itinerary.
By Praneeth
This company is amazing!
By Robin R.