Explained the problem clearly
Bashir explained the problem, and while the solution wasn't right for the age of the unit, knowing went went wrong was comforting to my decision to go another route. Very professional and understanding
By Rene R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
652 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
Super (hellosuper.com) has 652 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
652 approved reviews, newest moderated first
Bashir explained the problem, and while the solution wasn't right for the age of the unit, knowing went went wrong was comforting to my decision to go another route. Very professional and understanding
By Rene R.
Great , super friendly and professional
By Heylin G.
Same day service, friendly tech.
By Hector R.
Great communication, quickly found the problem, got the parts and repaired a couple days later
By Shelby S.
Kanan solved my issue - was very friendly and conscientious.
By Susan W.
It was only 2 months after we bought the home with the warranty that our AC unit went out. It was easy to start a claim and I got several text messages and calls with progress. They were all friendly and helpful with questions, and I had alot. This was my first experience with such a claim. They chose Cool Blew for repair. Cool Blew was great at knowledge and communication too. I would highly recommend 1) a home warranty, 2) getting it thru Super, 3) investing in the better warranty plan. We only paid a minimal co-pay and our AC is fixed. This warranty saved us thousands of dollars. Thank you Super!
By Kathy
Excellent service and communication. Arrived promptly and answered all of my questions to my satisfaction.
By Jason H.
Good And excellent.
By Mustafa J.