Quick and Helpful!
Customer service was quick to respond and very helpful in finding a solution to my issue.
By Justin W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform.Trusted by thousands of agencies and consultancies.
Bonsai (hellobonsai.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 494 reviews with 5 stars · Clear filters
Customer service was quick to respond and very helpful in finding a solution to my issue.
By Justin W.
Bonsai is easy to set up and use from the start and their support team is responsive and helpful.
By Jeff M.
My experience was fantastic - customer service was extremely prompted and their support made me feel very valued. I appreciated you assistance very much.
By Katherine
Love Bonsai. Takes care of everything for my business except email. Literally perfect.
By Karl N.
I've been with Bonsai for years now and their customer service and support is so great! They're very responsive and thorough in troubleshooting.
By Meg K.
Exactly what I need for my business, also has an extremely helpful team. Couldn't recommend more, whether you are a freelancer or even agency!
By Aqeel M.
Bonsai has made contracting and invoicing a breeze for our organization!
By Eric L.
Fantastic platform designed for a very specific--and enormous--clientele. It's amazing to have such a robust set of tools available, and when I had technical issues I received world-class customer service as Corey took it upon himself to coordinate a permanent solution with engineering. It doesn't get better than that!
By Zechariah B.