AYA Fully Furnished LivingReviews of helloaya.com

Isabell was truly helpful during the whole room search process - providing a wide range of different rental options and always with prompt email responses. If you are looking for a room in NY, I definitely recommend reaching out the AYA team.

Isabell was super professional and helpful. She was quick to understand my emails, respond in time, and helped me secured accommodation options that fit my budget.

I have been a tenant with aya for almost a year and I have never had any problems. They are always available and ready to solve any problem. Highly recommended

Isabell Schoof was amazing. Thank you!

My 3rd 1 year lease with Aya! Absolutely loved it. Always the best apt. Services. Very comfortable locations. Recommend.

Thank you Isabell for your kindness and help in order to get an easy move to the US !

Great experience

My experience with AYA for a summer housing was a great option and the apartment itself was great. My largest issue was with the management team and their inability in dealing with their clients. Firstly, AYA provides a lease agreement but does not refer back to the agreement for any conversations. My initial payment for the security deposit was not going through and so AYA accepted that I could pay half of the security deposit to secure my apartment which was the confirmed amount on my lease agreement as well. One week into staying, I was told that I am yet to pay the rest of the deposit because that was their policy and that even though they hadn’t put it in the agreement, I was still bound to pay it. AYA also offers weekly cleaning for all of their apartments and on the first day of moving in, the cleaning lady told us that she would be in there every Monday morning to clean the place. When she did not arrive on one of the Monday mornings, we reached out to the management who blatantly told me that someone actually was in our apartment and that I was lying about the fact that our apartment hadn’t been cleaned. After several back and forth messages, and their claim that they could also provide images, they finally agreed that I was correct and that no one had in fact come into our apartment. My largest issue with the company is their incompetence in putting together a lease agreement. I required an apartment for 2 months and since they did not offer that, they told me that they would offer me a 12 month lease with the inability to cancel 60 days prior to when I wanted the lease to end, and pay a certain amount for months that I wouldn’t be there. In their lease agreement, which was sent to me post all of the discussions that were made, none of this information was present and also the lease agreement said that it would be for 2 months and not 12. At the end, they still charged me the fee for not being there for the remaining 10 months and their entire management team was rude and disrespectful while speaking to me. I specifically want to call out Omar Sanchez their revenue associate and Mandy (Menachem) Sanchez their revenue manager, who has no decency in his way of communication. The company clearly screwed up my lease agreement but does not know how to take accountability for their mistakes and the way that their employees communicate with customers is a reflection of their upper management because the behavior clearly trickles down from there.