Such an excellent service
Such an excellent service. Refills always sent in a timely fashion.
By Emily L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Such an excellent service. Refills always sent in a timely fashion.
By Emily L.
Really happy with the fast, caring service I received.
By life is S.
Everyone has been very responsive and attentive to my needs. Answered all of my questions!
By Kelly
i appreciate the quickness of getting something i need. But also sometimes i want to shop around and see if i can get a cheaper price by just getting a prescription sent to me.
By Diana from K.
Absolutely amazing
By Cathie H.
Very easy to work with. My questions were answered in a timely manner.
By Julie C.
I love Alpha! 1000% recommend.
By Alecia
Very disappointed. My medicine never arrived. I contacted the pharmacy and they explained Alpha Medical never placed the order. When I reached out to support, they told me it arrived without doing any research. I explained to them what the pharmacy explained to me and it took them several hours to get back to me with an update. They lied and said it was an error but still did not exercise any urgency. I paid weeks ago for medicine that is incredibly important and they failed to place the order correctly. I am still waiting for an update and have not received my medicine. Don’t recommend. Update: After I sent the review, Alpha responded immediately asking that I put in a request in their portal; however, I have several support request that no one has responded to. I wished they cared about their patients the same way they care about negative reviews.
By JT
Response from Hello Alpha· Feb 3, 2022
Greetings, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages and one of our staff will be happy to assist you. Sincerely, Alpha Care Team