I'm happy with the service provided
I'm happy with the service provided. It was relatively quick and easy. Response times to questions/requests were timely. Very user friendly. I would recommend to anyone needing telehealth services.
By Caline L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
I'm happy with the service provided. It was relatively quick and easy. Response times to questions/requests were timely. Very user friendly. I would recommend to anyone needing telehealth services.
By Caline L.
I take one pill for my heart burn everyday. It was prescribed through Alpha Medical and my insurance usually covers it. Two months in a row now, alpha medical has refilled my medication early and charged me over $300 for these pills. They assured me that this wouldn’t happen again yet here we are. I don’t have $359+ to spend on 30 pills. Im disgusted with this service and I will be looking for another telehealth service from now on.
By J S.
Response from Hello Alpha· Jun 11, 2022
Hi J S, We sincerely apologize for any frustration you have experienced. We send out a message to approve/deny the cost if it is over $60. Orders will automatically process if the message is not responded to within 72 hours. If you did not receive the approval message, we are happy to help make things right for you. Please contact support from your patient dashboard so that we can further assist. Thank you!
Love the service they offer, app is glitchy but I can look past that.
By Terri S.
Shipped out same day as my appointment! Very fast service!
By Mia
Great service. Delivery was interrupted because of credit card fraud but was able to get back on track with new number without too much hassle.
By Lisa D.
Highly recommend. Discreet and affordable fast shipping and quality product.
By Danielle G.
I could not be happier with the service provided. One quick phone appointment set me up with the daily meds for a whole year. The Rx comes directly to my door and my insurance is billed. My copay is only $15 every 90 days. I highly recommend Alpha Medical
By Thomas R Martinelli M.
I had a great experience. They did everything I needed. I got my medicine. I'm very pleased.
By Terry C.