Great service
Great service
By Moyosore A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Great service
By Moyosore A.
Always easy to work with, highly recommended!
By Pat
Love alpha medical. They have great staff & are trustworthy & invested in our health.
By Laura O.
I highly recommend Alpha Medical! Their service is prompt, professional and friendly.
By ASHLEY N. N.
It is so nice to not have to worry about your refills, they just show up in the mail, right on time ! Thank you
By Jill N.
Excellent service.
By Joanne T.
The website is not user friendly and since this is a web-based business this is a big problem. I've often had the experience of asking a question about medication or the site and have gotten a canned response which makes me think no intelligent person is reading my message and understanding the problem I'm having. Or I get a response that says I'm using the site wrong with no additional HELPUL instruction on how to use the site properly. The customer service is prompt, but if they are not addressing the correct problem how good it is? I feel like I'm in a Monty Python sketch.
By Emilia L.
Response from Hello Alpha· Jul 4, 2022
Hi Emilia, Thank you for providing feedback. We promise there are live people behind our responses. We apologize for any frustration you have experienced. Our team is always working on ways to improve Alpha services. Please follow up with support from your patient dashboard, so we may further discuss this - https://app.helloalpha.com/messages. Thank you!
Thank you so much. This is the easiest and safest way to get medicines. I will use this site again.
By Mary