Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
Hello AlphaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
An error was made in my membership renewal price and was corrected right away once I emailed Fawn in member services. She also kept me updated through the process. Very efficient!
By customer
Response from Hello Alpha· Oct 7, 2024
Thanks so much for the review! Glad I could help! Let us know if you need anything in the future.
Great customer service
By Shannon P.
Response from Hello Alpha· Oct 7, 2024
Hey Shannon, Thanks so much for telling us about your experience and we are happy to hear we have great customer service!
It's a waste of money. Especiallly if you have any pre-existing conditions, they will just tell you to go see a doctor in person which defeats the whole purpose of the service.
By customer
Response from Hello Alpha· Oct 4, 2024
Hi, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service. Please let us know if we can answer any questions.
I don’t received my order yet and I’ve been two or three weeks. That’s not doing very good business. I really needed it already.
By Zenna C.
Response from Hello Alpha· Oct 4, 2024
Hi Zenna, We are very sorry about this. Thank you for bringing this to our attention. To protect your privacy, we handle all prescription management requests through our secure patient portal. If you haven’t yet, please message us there. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that your clinical team will answer your questions as soon as possible. We appreciate your patience and understanding.
Amazing to work with, answer any question I have within a few hours. Very easy to work with and freiendly.
By customer
Response from Hello Alpha· Oct 4, 2024
Thanks so much for the review! We are glad you had a great experience!
It’s been 3 weeks since my initial interview and still no meds.
By customer
Response from Hello Alpha· Sep 30, 2024
Hey, We are very sorry about this. Please see your patient portal as we have sent you a message.
The website is very hard to navigate. I still have not received my order.
By Sherri H.
Response from Hello Alpha· Sep 30, 2024
Hi Sherri, I apologize for this. I will message you in your portal. We will make this right for you
Quick response, love it!
By Ty T.
Response from Hello Alpha· Sep 30, 2024
Hey Ty, Thanks so much for the review! Glad we could help and have a fast turn around time!
