Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
475 reviews
helixvm.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
helixvm.com is listed under Hospital & Emergency.
helixvm.com (helixvm.com) has 475 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
475 approved reviews, newest moderated first
There is an allowable amount that a company can bill insurance. Helix billed DOUBLE the allowable amount and then demanded I pay the difference what insurance didn't. I contacted my insurance and they told me what the allowable amount is, what Helix billed, and what my options were going forward. What they are doing is illegal.
By Kristen J.
They took my money but than I never heard or got anything in return. Ripped me off.
By colleen C.
Dr Mohamed will leave you high and dry and let you deal with benzo withdrawals after promising to fill until my psych appointment. Has billed my insurance for visits I never had. Has been reported
By Austin P.
I went onto their site to try to get a refill on migraine meds (sumatriptan) nothing that is a controlled substance because I couldn’t get into my pcp before leaving for vacation. They decided to not prescribe me the same medication I’ve been prescribed for, for 23 years and give me four pills of that medication that ate a quarter of the strength that I need. I contacted customer support, which is clearly AI. The email they sent did not answer any of my concerns or questions, it was a generic response and it even said I owed more money. This company is a scam!! Don’t waste your money or time. I’ll be filing a dispute tomorrow.
By Teresa
Well first of all you guys took my insurance information and then made me an appointment for a video call that I never did get and my insurance company told me that if you guys charge me for something that you guys did not do then they will call the Inspector General
By Lora M.
complete scam artists do not use them
By Betty K.
I did not receive a telehealth consultation. There was no live interaction or meaningful medical evaluation — only automated messaging directing me to obtain lab work and take over-the-counter medication. Additionally, I was informed prior to using the service that my expected cost would be approximately $75, and I was not provided a written estimate or consent to a higher charge. Now they are trying to charge via Health Insurance $140. At the time of service, I was physically located in Alaska, while the provider appears to be located in Florida and on the visit summary 'CLAIMS' I had an office visit.
By AM
Scam and they will steal your money and then refuse to refund you. There is not a number to contact.
By samantha M.
