Helium 10Reviews of helium10.com

Response from Helium 10· Jan 24, 2025

¡Hola! ¡Gracias por tu comentario! Lamento escuchar que estás experimentando inestabilidad con lo que describes, parece que se trata de la herramienta de la extensión de Chrome, y entiendo lo frustrante que puede ser cuando intentas usarla en la plataforma de Amazon. Para ayudarnos a investigar esto más a fondo y resolver el problema lo más rápido posible, ¿podrías ponerte en contacto directamente con nuestro equipo de soporte a través de [email protected]? También puedes chatear con un agente de soporte directamente a través del chatbot en la esquina inferior derecha de la pantalla cuando estés conectado a tu cuenta de Helium 10. Ellos podrán asistirte y solucionar el problema. Agradecemos tu paciencia y estamos aquí para ayudarte a que todo funcione correctamente. Saludos cordiales, Nada Gerente Sr. de Soporte

Response from Helium 10· Jan 24, 2025

Hi there, Thank you for sharing your feedback, and I’m sorry to hear about your experience that led you to end your subscription with us. I completely understand your frustration, especially after investing time and effort into using the software. We always strive to deliver a high-quality service, and I’m genuinely sorry that we did not meet your expectations during your time with Heliu 10. It’s important to us that we address any unresolved issues, so I’d love to learn more about any specific problems you faced. If you're open to it, please feel free to reach out to us at [email protected] and with "Trustpilot Review" in your subject line, and we will be happy to further investigate the issues that lead to your review. We truly value your input, as it helps us improve. If there’s anything else you’d like to share, please don’t hesitate to add that as well. W Best regards, Nada Sr. Support Manager

Response from Helium 10· Jan 24, 2025

Hi Thach, Thank you for taking the time to share your thoughts, and I’m sorry to hear about your negative experience with trying to cancel your subscription. I can completely understand your frustration, and I sincerely apologize for any difficulties you've encountered while trying to manage your subscription. We aim to provide a smooth and transparent experience for all of our customers, so if you’ve had issues with canceling your subscription, I’d like to look into this personally and ensure we resolve the matter as quickly as possible. Please reach out to [email protected] with "Trustpilot - Cancelation Review" in your subscription and I will work with my billing team to see if your account meets our refund policy requirements for a refund and how we can improve the cancellation process. I appreciate your feedback as we continue to improve our services. Best regards, Nada Sr. Support Manager

Response from Helium 10· Jan 24, 2025

Bonjour, Merci d’avoir pris le temps de partager votre expérience. Cependant, après avoir examiné vos commentaires, je pense qu’il pourrait y avoir eu une confusion, car nous ne sommes pas une société d’assurances santé en France, mais plutôt un fournisseur de logiciels. Il est possible que vous ayez écrit cette évaluation pour une autre entreprise. Nous comprenons néanmoins que votre expérience avec une autre entreprise ait été décevante, et nous vous encourageons à contacter directement leur support pour résoudre les problèmes mentionnés. Si vous avez des questions concernant nos services, n’hésitez pas à nous contacter, nous serons heureux de vous aider. Cordialement, Nada Responsable Support Senior

Response from Helium 10· Jan 25, 2025

Hi Catherine, Thank you for sharing your experience. I understand the frustration you've had with the cancellation process and the follow-up you received. It's never our intention to make these matters more complicated, and I see how this could have been handled more efficiently and apologize for this experience. In regards to your refund, we do have a standard process in place, but it seems there was a miscommunication along the way. If you haven’t yet resolved this, please reach out to [email protected] with "Trustpilot - Cancelation Review" in the subject line, and I’ll make sure we look into it. Your feedback is important to us, and we’ll use it to improve our approach moving forward. Best regards, Nada Sr Support Manager

Response from Helium 10· Jan 25, 2025

Hallo Hüseyin, vielen Dank für Ihr Feedback! Wir schätzen Ihre Anmerkungen sehr und nehmen diese ernst. Wir werden prüfen, wie wir in Zukunft mehr Videos und Artikel auf Deutsch anbieten können, um Sie und andere Nutzer besser zu unterstützen. Was die Werbekosten betrifft, klingt es so, als ob es sich um die Abrechnung von Adtomic handelt. Könnten Sie uns bitte genauere Informationen zu den Rechnungen zukommen lassen, die Sie erhalten haben, damit wir den Fall weiter untersuchen können? Bitte senden Sie eine E-Mail an [email protected] mit dem Betreff „Trustpilot Advertising Invoice Review“. Wir freuen uns darauf, Ihnen weiterhelfen zu können! Mit freundlichen Grüßen, Nada Senior Support Manager

Response from Helium 10· Jan 25, 2025

Hi John, Thank you for your detailed feedback. I appreciate you sharing your thoughts on the product and how we can improve. It’s great to hear that you see the value in Helium 10 for product research, but I completely understand your frustration with the issues you’ve mentioned. Regarding the limitations of the standard version, we do recognize that it's designed as an entry-level option with certain limitations, and we’re constantly working to improve our features across all plans. As for the issue with displaying only 200 products in Platinum, I can see how that would be frustrating, especially when there is potential for more results that match your filters. I'll provide this feedback to our product team about this experience for the Platinum customer base to make the necessary improvements. The slow loading times with the Chrome Extension tool and the blank columns issue in the updated version both sound like bugs you are experiencing in the tool. If you haven’t already, I recommend reaching out to my support team at [email protected] with screenshots and examples so we can take a closer look at the issues you are experiencing and identify the bug(s) to escalate further to our engineers for a fix. Your feedback is extremely valuable to us, and we’re actively working on addressing these concerns to improve the overall experience. Thank you again for leaving your honest review, we look forward to hear from you to get your issues resolved. Best regards, Nada Senior Support Manager