Helium 10Reviews of helium10.com

I tried for a few months and wasted money. There are so many batter amazon tools with minimum price.

I have tried Adtomic for books and it was a terrible experience, many bugs, a whole market was not working. Finally I got tired, I canceled it and they didn't refund my money, they exchanged it for platinum plan credits (they used the word refund for a 7-day trial, but they exchanged the money for virtual credits, not a refund, the worst thing is that I have already found several bugs in their other tools) (I have shown a photo and the email of the ticket where the word refund was used). Anyway, they have good tools, and I'm sure Adtomic works well for other products, but not for books. Commercial support the worst. The technical support, the best. Surely when my period ends I will make a blog post and go to Jungle Scout.

While I initially had high hopes for the overall product, my recent experience with Hellium 10's customer support left me feeling quite disappointed. I encountered a tech issue with the inventory level that persisted for over a month. Despite relying solely on Hellium 10 for inventory checking during this time, the problem remained unresolved. I reached out to customer support and requested to pause my subscription until the issue was fixed, but unfortunately, I was still charged for August. The agent handling my case failed to mention that pausing the subscription was something I needed to do on my end, which added to the confusion. When I asked for a refund due to the oversight, I was politely declined, which was disheartening. The communication process also felt slow, as I was instructed to wait until the issue was resolved before the billing team could address the situation. In comparison to other companies, the response time was longer, which made the experience less smooth than I had hoped. While my intention was to pause my subscription temporarily, I ultimately decided to cancel it due to the unfortunate customer support experience. I sincerely hope that Hellium 10 takes this feedback constructively and works on improving their customer support services. With better communication and prompt resolutions, I believe they can provide a more satisfactory experience for their users.

They keep charging me after cancelation and refuse to give me the money back because they didn't have records of that when I also got the Automatic cancellation e-mail.

I started using helium 10 to test the platform with their trial. After some time I unsubscribe from their app (or at least I thought I did) from their platform. Turns out that button was quite sneaky, and it makes you think you unsubscribe while you didn't (they play with colors and text to lure) After 1 month I see that I'm charged for something I did not even use.

I had a similar experience to others. They will not allow you to delete your credit card details from the website. On top of that, they allow your account to be paused meaning several months after you pause the account you will be charged. I was going to give them 1 star but they refunded most of the money back so I have only been charged for the currency transaction. Their business model sure isn't honest with you having to contact customer services to remove credit card details. If you are thinking of using this company make sure you get a discount code first and be careful when canceling your subscription.

I was looking for an alternative for another PPC tool I was using. I heard about Helium10 for years, and noticed they had a tool called Adtomic for PPC. They also offered a swiss army knife of other tools for a reasonable price, so I decided to give it a try. Thought I can save money, and consolidate all my other tools and just use Helium10. The account executive and support team were great. But, the tools just failed to live up to their claims on the website. The PPC tool started automating campaigns (when I didn't even turn it on for that campaign), the profit module failed to import all info (even after 72 hours of connection, which was ample time for them...stated by their CS), PPC info overall was incomplete and unreliable for my use. The keyword tools results gave alot of weird answers and not many relevant answers compared to more mature tools like junglescout. (I was planning on cutting JS if Helium10 performed similarly). The live chat people are responsive, but they are just trouble ticket makers and front-end staff. The development teams and internal teams do nothing to fix the issuesm promptly, leaving the CS people and account reps with nothing to say but sorry, the teams aren't responding for some reason. None of my tickets were resolved before I decided to cancel. Helium10 is not ready for prime time. The dev teams and some tools are not working as advertised. I am not sure why, but it's not worth trying them out until ALL tools are fixed and working. Great potential, but they need to go back to the drawing board, the dev teams seem to be drowning in tickets to just leave my issues hanging with no response or updates. I always heard great things about them, so I wonder if they are just dropping the ball now....Neways, looking for another tool! If they fix everything, I would give them a try again...but looking at other reviews, not sure when that will happen

Their tools are great excluding Adtomic. Twice now, I've upgraded to the Diamond Plan to use Adtomic, but after a month I was getting poorer results than when I was doing it manually. I asked for support on simple questions such as 'Where can I see automated changes for my best performing keywords, wanting to know which ones were being promoted to my Performance Group. All I got were useless responses with links to videos that didn't answer questions. The whole point of automation is to save time - I spent more time and more money using Adtomic (in fact, I lost money, a significant amount). As George W BUsh said, "Fool me once, shame on you. Fool me twice... well the point is you can't fool me again."