Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
118 reviews
HelioHostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a 501(c)(3) non-profit organization powered by a community of hobbyists that offer full-featured web hosting services for free.Our mission is to provide high quality web hosting for free to as many people as possible. We believe that everyone should have access to their own website whether they're a student to a small business owner, and everything in between. We're operated by a team of highly experienced volunteers who are passionate about what we do.Many schools around the world don't have the resources to provide their students with an online environment where they can learn to create a website. HelioHost aims to solve this issue by providing free hosting accounts for the teachers and students.Many small businesses can't afford to pay for hosting in order to sell their products online. HelioHost aims to solve this by providing free hosting and low cost hosting to small businesses to allow them to have an online presence.We offer as many free hosting accounts as we can, and we also offer donation based hosting accounts to help offset the cost of providing hosting for free. In addition, we provide affordable VPS hosting plans and scaling pricing based on usage for people who wish to upgrade from the free plans.We encourage community members to help each other, and recruit new volunteers from the community who are the most helpful. We own all of our own hardware so we don't have to resell hosting services from other companies which helps us keep costs low.
HelioHost (heliohost.org) has 118 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 99 reviews with 5 stars · Clear filters
Great volunteers, very helpful.
By Kunde
Response from HelioHost· Aug 1, 2026
Thanks for the 5 star review, Kunde! It's tough to find volunteers that are willing to work for $0.00 per year, but we're really lucky to have a very friendly, helpful team keeping HelioHost running. That's definitely the main reason we've managed to continue providing free hosting for 21 year and counting. Let us know if you need help with anything.
Estoy sumamente satisfecho por el apoyo técnico del equipo de HelioHost, su grado de profesionalidad es admirable y lo es más por el carácter voluntario de su labor, Moodle corre como si hubiera pagado por un servidor caro, gracias nuevamente.
By ernesedu
Response from HelioHost· Jul 26, 2026
Hello Ernesedu, thanks for taking the time to leave a review. It's kind of ironic that you mention old MariaDB version on Tommy, because last night we emailed you about how we're going to be upgrading the MariaDB version on Tommy. EDIT: Now that you're on the new server with MariaDB 12.3 can you install Moodle? EDIT2: I went ahead and installed the latest version of Moodle on your account for you, and it's working fine. We would really appreciate it if you could update this review to reflect the reality of the situation.
Good service
By customer
Response from HelioHost· Jul 26, 2026
Thanks for the 5 star review, Alkastraverse. Let us know if you need help with anything.
Great free service, great people. I higly recomend Heliohost, have gladely donated in the past and will certainly do so in the future!
By customer
Response from HelioHost· Jun 26, 2026
Thanks for the 5 star review, JD. I see your donation to our 2020 fundraiser, and wanted to let you know how much we appreciate your financial support. Without generous donors such as yourself we would have gone out of business years ago. We're planning on having another fundraiser in January 2027 so we'll send you an email when that begins. Let us know if you need help with anything.
I've been using HelioHost for over a decade, and I love it. The forums are very knowledgeable, and I love the variety of technologies available to me.
By Olego
Response from HelioHost· May 19, 2026
Thanks for the 5 star review, Olego. Our forums really are a great public resource for everyone. We've accumulated over 300k posts over the last 21 years covering a vast range of hosting issues and related discussion. Quite a few people find HelioHost just by googling some issue they're having on some other hosting service, and then they find the solution for their issue on our forum. Once they find us they usually sign up for an account too, so it's a great form of free advertising. Let us know if you need help with anything.
Muy buena y segura.
By Jorge L.
Response from HelioHost· May 7, 2026
Thanks for the 5 star review, Jorge! We're glad you think our hosting service is very good and safe. For people who are signing up for free hosting there isn't really anything to lose, so there's not too much to worry about. However for the customers like yourself that are signing up for a paid plan like Morty, it's useful for other potential customers to know that it's safe to pay us for hosting. Let us know if you need help with anything. Translate.google.com: ¡Gracias por tu reseña de 5 estrellas, Jorge! Nos alegra saber que consideras que nuestro servicio de hosting es muy bueno y seguro. Para quienes se registran en el servicio de hosting gratuito, realmente no hay nada que perder, por lo que no hay mucho de qué preocuparse. Sin embargo, para clientes como tú —que contratan un plan de pago, como el plan Morty— resulta muy útil para otros clientes potenciales saber que es seguro pagarnos por el servicio de hosting. Avísanos si necesitas ayuda con algo.
HelioHost is an amazing affordable option for quality hosting. It does everything I need it to do for allowing me to run my website.
By customer
Response from HelioHost· May 6, 2026
Thanks for the 5 star review, Ryofist! We've been providing free hosting since 2005, we started asking for donations in 2016, and then we got a really crazy idea. Would anyone be willing to pay $1 per month for a premium upgrade option? Everyone knew us for the free hosting so we weren't sure if anyone would be willing to upgrade to a paid plan. We did it anyway at the risk of losing a lot of money, and it worked out well. We now have the Morty plan that you're on, we've gotten a ton of great feedback about how much people love it, and we didn't even lose money on it. It was definitely worth the risk of setting it up. Let us know if you need help with anything.
Simple, yet effective, just enough for my test environment. Helpful & friendly staff too. Will definitely use the service again.
By tedpan
Response from HelioHost· May 5, 2026
Thanks for the 5 star review, Tedpan! We love to be a test environment. When people are testing things people are learning (most of the time) and we love it when people are learning. Since we're a non-profit we are obviously more concerned with making the world a better place, rather than just greedily trying to make as much money as possible like most for-profit companies. Education and learning definitely make the world a better place. Let us know if you need help with anything.
