Heidi KleinReviews of heidiklein.com

Was interested to read the other reviews. Same experience - returned two bikinis online - didn't automatically get the money back, had to chase and remind.. Seems to be a policy of hoping that you will forget about the return so you don't get your money back. But their bikinis are gorgeous so will probably buy from store next time.

For a luxury brand with an expensive price point, their service, delivery and refund policy can at best be described as very slow. I bought a swimsuit from their own website in the sale (still £150) I had to pay £5 online for postage to return the item (really?) via an online portal and I'm still waiting for a refund. They advise of 15 working days for a refund - in an age of digital banking no less. It's just slow and compared to other stockists of their brand (Matches as an example, who are excellent), really poor. Their products may be desirable but their after sales isn't. I would not order from them again

Swimwear is good quality however the sizing is inconsistent which makes online shopping difficult. I have made 2 online orders with Heidi Klein and on both occasions I have had to chase the company to isue my refund. I can forgive it happening once, but anything more is unacceptable. I will not be buying from Heidi Klein again.