Heidi KleinReviews of heidiklein.com

Beautiful swimsuit with great quality. So flattering

Such a beautiful purchase from Heidi Klein. The quality is exceptional, the fit is incredibly flattering, and the piece looks even better in person. Everything from the ordering process to the packaging and delivery was seamless and beautifully presented. A gorgeous addition to my wardrobe, I’m so delighted with it and would definitely purchase from Heidi Klein again!

Fabulous swimsuit. Perfect fit. Lovely boutique in Westbourne grove.

Extremely disappointed with refund policy. 14 days later Nothing. As with others I’ll claim via my band and report to trading standards

I wish I'd read the reviews before I purchased. I am also still waiting for a refund. I had an email to say they had processed the refund 16 days after the email telling me they had received the goods but still no actual refund. I will be contacting my bank to ask for a chargeback if the funds do not appear in the next few days. By law, an online retailer has a maximum of 14 days to issue a refund so I think it's time people start reporting them to Trading Standards!

I have just returned a dress that was not suitable and after 10 days am still waiting for a refund. Will not be buying from them again.

Heidi Klein swimwear is lovely and some of the best I have purchased but the amount of time it takes for a refund to be processed lets the company down. They say it can take up to15 days and now we are on 15 days I am still waiting for my refund to come through. Just not acceptable when other companies which are not as high class can refund within 8-10 days. It does make me want to rethink about my purchases from Heidi Klein in the future.

Heidi Kleins customer service team really are second to none. I contacted them when the clasp of my bikini snapped. Despite the bikini not even being this season, they sourced and sent me two replacements. All of which, was on a complimentary basis, and done with such politeness and care. Heidi Klein thoroughly deserves their high quality reputation. Thank you.