Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
166 reviews
HeavyNodeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer powerful and reliable Minecraft hosting services.
HeavyNode (heavynode.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
166 approved reviews, newest moderated first
Nice prices, easy to manage and very complete with all the things you need for starting and running a server The client support it’s decent, it’s way better if you join the discord server and ask directly, but overall I’ll say it’s amazing!
By Koyomi Y.
Gran soporte y gran calidad por poco dinero
By PabloAD
I have had the pleasure of using HeavyNode as our Minecraft server hosting company for GolliCRAFT for only about a week or so, and I must say that my experience with them has been nothing short of exceptional. From the moment we signed up, they have gone above and beyond to ensure that our team's gaming needs are met. One of the standout features of HeavyNode is their remarkable level of attentiveness and support. Whenever we've encountered an issue or had a question, their customer service team has been incredibly responsive and knowledgeable. They truly understand the importance of timely assistance and have consistently provided us with prompt and helpful solutions. What impresses me the most about HeavyNode is their commitment to customer satisfaction. Not only have they provided excellent support to my team, but they have also managed to deliver the same level of care and attention to all their other customers. Despite their growing user base, their dedication to each individual is evident, and it speaks volumes about their commitment to providing top-notch service. The service itself has been outstanding. We've experienced reliable server performance, minimal downtime, and excellent connection speeds. The quality of HeavyNode's hosting infrastructure has surpassed our expectations, allowing us to enjoy smooth gameplay and uninterrupted sessions. It's evident that they invest in maintaining top-of-the-line equipment to ensure an optimal gaming experience. Furthermore, I must mention the affordability of HeavyNode's services. Their pricing is incredibly competitive, offering excellent value for the features and level of service they provide. They have managed to strike a balance between quality and affordability, which is highly appreciated, especially for gaming communities and teams on a budget. In conclusion, I highly recommend HeavyNode to anyone in need of reliable and affordable Minecraft server hosting. Their attentiveness, outstanding support, impressive service quality, and affordable prices make them a standout choice in the industry. Whether you're an individual player or part of a team like mine, you can trust HeavyNode to deliver a superior hosting experience. Typically I wait a few months after receiving a service before writing a review, but Im just so so impressed with the quality of service so far, and I've been with other server providers before, and did research on countless other servers before making the decision to join the HeavyNode family. Very very impressed so far. 5 Stare review.
By Vinny I.
I've had great Support from their Management team member "Gatto", helpt me with all my problems and made life easier
By kavper
I am going to start this off by saying that I know they are going to reply, and I’m sure there is credibility, but at the end of the day, I believe, as a customer, the service is in the wrong. I had a guy make a Minecraft Server for me and a few friends, and we ran it for about a month, maybe a little more, maybe less. Then we got busy, and I had to take a lot of time to work and deal with personal matters, which should be understandable. There is an extensive list of reasons any given person could step away from a server long enough to see it go delinquent. Work, school, financial trouble, breaks, loss of family/friends, the list goes on. When I returned to get on my server, I renewed my $11 subscription and was met with the fact that my files had been deleted, and my world (along with everyone’s work) had been wiped. I agree 100% on locking the server, and rendering it unplayable since the account was in delinquent and was unpaid. What I don’t agree with, is deleting all the Plug-Ins I paid to have installed, as well as a month or so of work & memories. The reply I got was ‘it’s in the Terms Of Service’ and was even told ‘it should be common sense’. That’s funny because Minecraft Realms has the system where if you don’t pay, it locks the realm, but keeps all the progress there, so you can return at any time. Hiding stuff in the TOS that most people don’t read, especially when they aren’t the ones setting up the service, and then using it as a shield when you are called out, is embarrassing. My main point of the review is this: if you want a server, and you want it to be hosted for a reasonable price, use HeavyNode. However, if you want to have a Server, and you want to have it ran at a reasonable price, and not risk losing all progress in the case of literally life, avoid them. They hide behind TOS, wipe all your data and waste your time. I wasn’t going to make this review, but Rodrigo with their Customer Support had the audacity to tell me ‘it’s common sense’. No, it’s scummy. You’re upset you’re being called out for it. As of this, I have received a Refund of $11, and have been locked out of my HeavyNode account, so further interactions with this brand is not an option. I will be going to a different hosting service that doesn’t delete all my data when I have other more important matters to tend to, and I recommend anyone else does the same.
By Dakota W.
Response from HeavyNode· Jan 29, 2023
Hello Dakota, Thank you for the review, we truly appreciate all kinds of feedback. We are sorry to hear that you were not happy with the services we offer. However, on this case we do not feel that this review is fair given a few things. Your service was automatically cancelled by our billing system because you choose not submit payment for over a month. That is, despite the numerous warnings sent to you via email (which mentioned termination and data loss). You did not reach out to us to let us know that you would not be able to pay on time either, otherwise we would have added an override/exemption to the automatic cancellation service to give you enough time to return and submit payment, as we do regularly for cases like this. This is not hidden in the ToS, it is one of the first policies in the document and it is clearly explained: if you do not submit payment for a service, it will be cancelled and all data in it will be lost. When signing up for an account you are requested to read the ToS and confirm that you accept the agreement. We cannot hold liability if you choose no to read it but still accepted it. It is also not something new, this is the industry standard and is how it works for pretty much every provider out there. "If you are not paying for a service, why would you expect the service provider to still provide it?" We did not refund you because you called us out (there is nothing to call us out for, in the first place). This is also part of our policy, if your service has been cancelled due to nonpayment, we can either provision a new one or issue a refund. The later was done as per your request and would have been done anyways, it was simply delayed by the fact that you kept opening new tickets for every response that you submitted. Your account has been closed because we choose not to do any further business with you at this moment or in the future, and this is because of the way you have treated our staff in the support tickets. We understand that certain situations may be frustrating, but we do not allow any kind of abuse or harassment against the members of our team. Again, thank you for your review and wish you a great weekend. ^ Rodrigo A.
Amazing and quick service and very good pricing
By Sten S.
Need to create support ticket to request for Aikar's flags and open UDP port for Geyser plugin, but they deliver as promised. Hosting a server for a few friends and TPS never drops even with some resource intensive plugins. If you can't fork a fortune yet still need a comfortably-performing server to play on, definitely give HeavyNode a try. Their pricing is competitive, given that you're not trying to push the capabilities of resource limitations.
By Raiden
Even though their numbers are small, their Staff Team its very professional, and they love what they are doing, helping players even outside their support hours. Its the cheapest? Almost, but I'd always pay that 0.50 cents difference for their service, they just deserve it. However, their sales makes for it:). If you are lucky enough for example, you can receive a 25% discount for life! So yes, its also one of the cheapest, but they did not traded price for skill, keeping both at the very best! In conclusion, if you want to enjoy being a server owner without hurting your wallet, Heavy Node its what you should go for! Very good price as well with a professional team eager to help you out seems like a really good deal to me!
By Matthew
