HEATONISTReviews of heatonist.com

These guys are literally the best, I have been doing business with them for years and they have been nothing but top notch. Pricing is very reasonable but most important they are extremely responsive if issues arise. I have only had two problems, both were completely out of their control (shipping) and both times they did way more than they needed to in order to remedy the situation.

Excellent customer service!! Got a gift box shipped to my brother for his birthday. One of the bottles broke during shipping. Got immediate response from company and replacement processed same day!!!

Great experience!

lightning fast and solution oriented support

I ordered two sauces from heatonist.com, and after paying a premium for shipping to New Zealand, only one of the sauces made it (it's awesome, btw). The other sauce had been split from the order for some reason and that unlucky unit got stuck in a loop with USPS. I reached out to the heatonist team, and they had no issues refunding me, not just for the missing sauce, but for the entire order! That's epic! I'd buy from them again. They may want to try to move away from USPS for international shipping, though - they are not doing them any favours. As for the customer service from heatonist - top notch. I cannot fault them.

Excellent communication and shipping speeds even during the holiday season. Ordered from them twice and both orders shipped the next business day and arrived soon after :)

I must say that this is by far the best service i have experienced, after a unfortunat messup with the label of a package i've ordered, i got updates all along the way till i got it like 3 weeks late but with a service like that i cannot complain about anything. Thank you Spice Team