No CS Team and Poor Service
Order got stuck in customs and ultimately ended up getting returned. Tried contacting their CS team multiple times with no response. Had to log bank dispute to get refund eventually.
By Conor
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop our curated selection of gourmet hot sauces from small-batch makers. Flat rate shipping.
HEATONIST (heatonist.com) has 15 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 3 reviews with 1 star · Clear filters
Order got stuck in customs and ultimately ended up getting returned. Tried contacting their CS team multiple times with no response. Had to log bank dispute to get refund eventually.
By Conor
Hvis du bor i Danmark og tror du lige skal bruge noget hot sovs i næste uge så er det ikke her det skal bestilles... lavet min order den 19/10 og 14/11 orderen er stadig ikke kommet ud af usa..! Også svare de ikke rigtigt på de mailes man sender dem
By henrik R.
Poor customer service. I placed an order on the weekend (when they don’t fulfil orders) and tried to update it before it shipped. They refused - saying it had already been processed which is contrary to their FAQ and my shipping status. VERY DISAPPOINTING!
By Johnny