Out of business and so is parent company
I purchased a fireplace in February 2024. It did not come with all parts and was scratched. They were going to send the wall switch and never did. I've been calling and messaging with no response. Their phones lines are now down and just give a busy signal but their website appears to still be operating for sales but no one has responded to multiple chat attempts and messages at the email address provided. They are supposedly owned by Fireplaces USA which has phone lines that only give a fast busy sound too. Run from this company because lots of us have not received items and cannot get support, some not receiving any of the products they purchased.
By Tiffany L.