HearingLifeReviews of hearinglife.com

Zero Rating. So, I make my usual appointment for my hearing test. The location I usually go to is now closed and I make an appointment at the nearest location, which is 118 ave and 80 st. We perform the test and order the latest and greatest hearing aids. Appointment is made. I call to reschedule the appointment as my wife has a procedure to attend to and I try to call hearing life. I get an answering machine, I leave a message for them to call. I call 2 more times as I hear nothing back, and there is nothing to satate that the location is closed. I get a message the next day to reschedule but do not hear it. I get another message several days later to reschedule. I finally call back a couple of days later only to recieve the dreaded message again that they are busy or on another line. I’ve been to the store and let me tell you this, they are not busy and had yet to see the receptionist answer a phone call other than 1 time. I get nothing. So I call another store and they answer almost immediately. I schedule an appointment with them as I’ve been there before. Hearing life should shut down the 118 ave branch as they are ineffective and terribly unreliable. Paying people who do not do their jobs. Waste of money and time. Poor service.

I would give them a zero star if possible. Terrible service!! My 88 year old father bought bearing aids from hearing life. He took them in to be repaired. The button on one of the hearing aids that controls the volume wasn’t working. In the process of fixing it the button fell off and was lost. They couldn’t find it. They then told my father he would need to buy new hearing aids at HIS cost because they’re unable to get a replacement part. They did not offer to replace them or give him any kind of discount even though it was THEIR fault for losing the part!! My father’s only income is his government pension. Do they really feel this is HIS responsibility??!! My father then sent an email to info@hearinglife and was told the same thing. That HE needs to buy new hearing aids!! After they read one of my previous reviews they contacted my father and said they would be in touch with him “soon”. This was over a week ago and he’s heard nothing!!! They took absolutely no responsibility and have made no effort to contact him to provide any resolution!! I highly recommend you STAY AWAY from hearing life!!!

My appointment was July 9, 2024. In Sandusky MI. I called my insurance companys. I have two, primary BCBS and Secondary, United Health. They said they'd pay for hearing aids. BCBS... 1,500 and United Health...1,000. They told me to go to this Compay. I made an appointment. First RedFlag was receptionist refused to take my United Health insurance information. She took the BCBS information and said she "didn't need the other info." I got tested by an elderly man named John Kasinski. Mind you, I had prior approval that both my insurances would pay. He opens his computer, shows me a drop down menu of my blue cross coverage and tells me that "HearingLife is not in their Network." Then He pulls a drop down menu of my United Health that says, "They will only pay if BCBS pays first." He then proceeds to give me my payment and financing options for the full amount. I told him that I talked to BCBS and they said "yes, they'd pay." He looked preplexed, but said he'd "look into it and call me in two days." He assured me that he KNEW they don't pay. In two days I called BCBS, and again, they said, "HearingLife was in network and they'd pay 1500 dollars towards hearing aids." As soon as I hung up with BCBS, John called and I let him tell me in great detail how he had "checked it all out and they will not pay." He then proceeded to tell me my payment and financing options, and how "not using my insurance would actually be cheaper for me, as HearLife offered free maintenance costs to those who don't use insurance." When he was done, I realized what was going on. I said, "John, you just dropped the ball!" "I just got off the phone with my BCBS and you ARE in Network, and they WILL pay. He got quiet and said he'd "check again and call me back." He called back and low and behold he had gotten the correct info this time. He then started to tell me my payment options again. I asked about having United Health being included as BCBS was "paying first." "We are using both insurances, right? I asked. He was quiet for about 3 seconds and answered "No." I said, "Why, every dr or clinic I go to always does, it's called primary and secondary insurance for that reason. He still said "No." I answered, "Then I'll go somewhere that will." There's something not above board here, a 🐍nake in the grass!