Burris OpticsReviews of burrisoptics.com

Forever guarantee no question asked , something was wrong with my scope and they replaced it since it couldn’t be fixed. If they sell a product that I want I will prioritize Burris over other company .

+This review has to do with customer support and product support. I purchased a 2-8x35 scope that came without parts specified in the manual. The AIbot sent me to the support page. Fine. In filling out my request I did not see my particular scope. Being unable to click on the scope from the drop down menu, the request did not go through. I should say that the scope is fairly new and definitely in their product line. In going back to the bot it said sorry and directed me to some other sites to find some other items related to the scope. Burris does not provide scope lens covers directly. However, none of the sites listed the scope. I simply wanted the cheap plastic covers that most other manufacturers provide. I haven't mounted the scope yet but I hope it performs better that product support.

Upon making a complaint to the BBB Colorado, the items that were first requested on November 2025 were finally received on May 2, 2026. Burris' customer service portal is just for show. BBB finally got results. Burris is totally incompetent or negligent. From Burris, received on January 29, 2026: "Your shipping label was created via USPS First Class, with tracking number 94001501057990706***** and should arrive to your destination soon. You can track the package at burrisoptics.narvar.com. Your Order#: SV2601163878. You will receive multiple email updates, throughout the shipping process." As of today, March 29, 2026, the USPS has not received the item for shipping at Greely CO. Multiple emails to Burris using Support Portal & 1 phone call. No updates - nothing. Support portal just for show. Business calls & messages probably considered aggravations by disaffected unhappy employees. Don't buy Burris.