Love this mat
Love this mat! It relieves pain, helps me sleep, grounds me and keeps me warm. Couldn't ask for more.
By Joy
Response from HealthyLine· Oct 4, 2019
Thank you for being our customer. Enjoy!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
HealthyLine (healthyline.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
293 approved reviews, newest moderated first
Love this mat! It relieves pain, helps me sleep, grounds me and keeps me warm. Couldn't ask for more.
By Joy
Response from HealthyLine· Oct 4, 2019
Thank you for being our customer. Enjoy!
Excellent products and excellent customer service. Special thanks to Jade, who was very helpful and wanted to be sure I was informed and satisfied!
By B.Kanner
Response from HealthyLine· Apr 12, 2019
You are welcome. My pleasure!
Customer support was excellent. My problem was quickly addressed and resolved. While I commend the customer support, I am not pleased with product quality. I only had my mat for 1 1/2 years when the heating element stopped working. I would expect something this expensive to last MUCH longer. The company sold me a new one at a 50% discount. That is better than having to pay full price, but I am still disappointed with the product quality and would not recommend this particular brand. I like the product and have no issue with it, just that it had an extremely short life.
By Maryanne C.
We had delivery problems with this item, as it got stuck in Indian customs, but Healthyline resolved the issues. The product is excellent.
By Martijn van der S.
Response from HealthyLine· Dec 31, 2018
Hello Martijn, We sincerely apologize for your experience. There was an error with your invoice but we have taken the necessary steps to resolve your issue. We are a company with integrity and do not take part in fraudulent activity. We have also contacted you with the resolution and multiple updates. We apologize once more for any inconvenience this has caused you. Have a wonderful day! Kind regards, Your HealthyLine Customer Care Team
Rep Jade is wonderful and pleasant to work with awesome!
By Anthony L.
Response from HealthyLine· Apr 12, 2019
Thank you for the compliment. It made my day!
Jade was a pleasure to work with!!
By Tammy W.
Response from HealthyLine· Oct 4, 2019
Thank you for the kind words! We appreciate you!
Best mat ever!! Can't believe how much better I feel!!! Customer service with this company is outstanding and they actually use the mat themselves so they really can explain the differences!!!!👍. Thanks Jade 👍 for all of your assistance!!
By Anita H.
Response from HealthyLine· Oct 4, 2019
You are welcome. Thank you for being our customer. We appreciate you!
love this product
By Rebecca S.