Health GenomReviews of healthgenom.com

Response from Health Genom· Oct 24, 2025

Gloria, Gracias por tu reseña. Lamentamos que tu experiencia no haya sido la esperada y entendemos tu frustración al intentar cancelar la suscripción. Nos gustaría revisar tu caso para entender qué ocurrió y asegurarnos de resolverlo correctamente. Por favor, responde a la solicitud de información de Trustpilot o escríbenos directamente a [email protected] con el correo electrónico utilizado al registrarte, para que podamos localizar tu cuenta y hacer seguimiento una vez completada la revisión. – Equipo HealthGenom

Response from Health Genom· May 13, 2025

Hello, Liliya! We’re truly sorry to hear that you had a frustrating experience with our service. We appreciate your feedback, and we understand how important it is for everything to be easy to use and clear. We aim to offer simple and effective meal plans, but we also understand that the way information is presented can sometimes feel overwhelming. We're constantly working on improving the user experience, including making the recipes and units more accessible for everyone. We apologize if this part of the program didn’t meet your expectations. As for the cancellation process, it should be straightforward, but we’re sorry if it felt confusing or overly complicated. We’ll be reviewing that feedback to make sure we’re providing a smoother exit experience. If you need any assistance or want to discuss this further, please feel free to reach out to us at [email protected] and mention Robert for prioritized support. We’re here to help and would love to make this right for you.

Response from Health Genom· Mar 13, 2025

Hello Nataliia, We’re truly sorry to hear about your frustration and appreciate you sharing your experience. We regret that the program did not meet your expectations and that our customer support responses left you feeling dissatisfied. To clarify, our platform currently operates as a web-based service to ensure accessibility across all devices. While an app may be available for download in the future, access to our services is fully supported via our website. We also understand how disappointing it must have been to expect an app experience and we sincerely apologize for any misunderstanding. Our support team has already reached out to you via email with a resolution. Please check your inbox, and if there’s anything further we can do to assist, don’t hesitate to let us know.

Response from Health Genom· Feb 13, 2025

¡Hola, Ximena! Lamentamos que hayas tenido problemas para cancelar tu suscripción. Para aclarar, las suscripciones se pueden cancelar en cualquier momento a través de la configuración de tu cuenta o comunicándote con nuestro equipo de soporte. Lamentablemente, no hemos podido identificar tu perfil, por lo que solicitamos tu información de contacto a través de Trustpilot para poder ayudarte. Alternativamente, puedes comunicarte con nosotros directamente a [email protected], mencionando a Robert del Equipo de Éxito del Cliente, y priorizaremos tu solicitud. ¡Esperamos poder ayudarte!