Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Ashlie Lucas is a great therapist. She is very helpful and insightful. Hannah was a big help straighten out my account. 5 stars
By Josh H.
Response from Headway· Oct 9, 2026
Hi Josh, Thank you so much for the kind words and for taking the time to share your experience. We're so glad our team was able to help get your account sorted out, and we'll pass your feedback along to our support team. – Adam, Headway Team
I really appreciate headway’s attention to detail regarding the therapy process from referral to completion of therapy. Headway has also provided tremendous professional assistance through their website on both topics of interest and topics of concern.
By Diane M.
Response from Headway· Oct 9, 2026
Hi Diane, Thank you so much for the kind words and for taking the time to share your experience. We're glad the support and resources on our website have been helpful, and we truly appreciate your feedback. – Adam, Headway Team
No longer with Headway. After leaving headway we started experiencing fraud charges showing Headway as the charging party . I have reached out several times through email (impossible to get a person on the phone) sent the charges and have not heard back. Several weeks have passed with zero contact.
By Kimberly P.
Response from Headway· Oct 10, 2026
Hi Kimberly, We're sorry to hear about the unexpected charges you described and about the lack of a response to your emails. We take reports like this seriously, and we understand how stressful it is to go several weeks without hearing back. We weren't able to identify your account from the details in your review, so we can't look into the charges or share any account details here. Please reach out through our contact form and include the details of the charges you've seen so our team can review them directly: https://care.headway.co/contact – Headway Support
Headway allows me to keep the focus on the client. They make note taking easy and pays well.
By Meredith Greene M.
Response from Headway· Oct 8, 2026
Hi Meredith, Thank you so much for sharing this! We're so glad Headway helps you keep the focus on your clients, with easy note taking and good pay. Thanks for being part of the Headway community! – Adam, Headway Team
Service, customer service, compensation, note feedback.
By Angeliki P.
Response from Headway· Oct 8, 2026
Hi Angeliki, Thank you so much for sharing this! We're so glad the service, customer support, compensation, and note feedback have worked well for you. Thanks for being part of the Headway community! – Adam, Headway Team
Billing billing billing. They keep charging me for 2 quick sessions and I am paying almost $400 for less than an hour. Terrible experience, I never want to seek mental health help again because of my experience with Headway.
By Dean
Response from Headway· Oct 8, 2026
Hi Dean, Thank you for sharing this. We understand how frustrating and confusing it can be when a final bill does not match what you expected, and we're sorry this has put you off seeking care. Billing and insurance details depend on account-specific claim and coverage information, so we'd like our support team to review this directly with you. Please reach out here so we can look into the details and help clarify next steps: https://care.headway.co/contact – Adam
I like that Headway handles billing and the rates paid are good. There are no fees therapists' pay to Headway. I dislike that Headway is unable to make adjustments to insurance companies' rules. Example, I am licensed in three states. For some insurances, I can only bill through Headway if I see a client in the state designated by the insurance company. Ex, if a client is seen at her home in the state where I am also located, I can bill through Headway. However, if she is located in her work state where I am also licensed, I cannot bill her using Headway. Also, I found it difficult to bill Medicaid clients using Headway.
By DS L.
Response from Headway· Oct 8, 2026
Hi there, Thank you for sharing this! We're glad billing support and rates have worked well for you. We hear your feedback about insurer rules tied to where a client is located during a session, and about billing Medicaid clients, and we'll share it with our product team. Thanks for being part of the Headway community! – Adam, Headway Team
I’m sharing my experience with Headway because I want other clients to know how my concerns were handled. During therapy with a New York State provider, listed on Headway, the therapist incorporated witchcraft practices into sessions. After repeatedly refusing them, she continued. Eventually, I severed ties. When I asked for copies of my progress notes, summaries, and treatment plan, she initially refused, saying it was illegal by state law to share my records with me. After I cited HIPAA, I received a materially inaccurate summary. I shared my concerns with Headway, warning them about this therapist. The response was essentially, “Sorry about that experience,” followed by an offer to choose another therapist on their platform. I asked for the provider to be removed from my account page because she was still appearing there as my therapist. Headway told me they couldn’t do that. When I asked to delete my account, I was also told they couldn’t do that. Eventually, I just left them, but then I thought if I didn't speak up, someone else might experience what I experienced. I wanted Headway to address my report, correct the inaccurate information, and remove the provider from my account. I did not feel those concerns were addressed. As of October 6, 2026, the provider’s profile still appeared active on the platform. This is a platform that lauds itself as investing in the health of its clients. Yet it fails to live up to its mission. It should either revise its mission or look for another sector to fill.
By Joy B.
Response from Headway· Oct 10, 2026
Hi Joy, Thank you for speaking up, and we're sorry that your experience, and the response you received from us, left you feeling that your concerns weren't addressed. We take concerns about provider conduct, access to records, and the handling of accounts seriously. Because this involves sensitive information, we can't discuss the details publicly, and we weren't able to identify your account from the details in your review. We would like to review what you shared directly, including your questions about your records, your provider appearing on your account, and your request to close your account. Please reach out to our team here so the right people can look into it and assist you further: https://care.headway.co/contact – Headway Support
