Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Customer service handles issues professionally and quickly.
By customer
Response from Headway· Aug 7, 2026
Hi Siema, Thank you for sharing this! We're glad the support experience was professional and quick — that's exactly what we aim for. We appreciate the kind words. – Adam
This company has helped to grow my business so far, even though it appears intake stalled in the past 2 months, I don't know why. Headway also support with resources, however, the inclusion of AI documentation resource will help a great deal with smooth documentation even if psych nps have to pay for it. Thanks to Headway for a great support.
By BANTALE A.
Response from Headway· Aug 7, 2026
Hi Bantale, Thank you for the thoughtful feedback! We're really glad Headway has been helping grow your practice. We hear your notes about intake volume and the value of better AI documentation tools — we'll make sure both reach the right teams. We appreciate you sharing this. – Adam
My experience as a provider has been very positive thus far.
By STEPHEN O.
Response from Headway· Aug 7, 2026
Hi Stephen, Thank you for sharing this! We're really glad to hear your experience as a provider has been positive so far. We appreciate the kind words. – Adam
The Headway Team responded quickly and helped sign up a new client whose insurance was confusing. Everyone wins!
By Heidi S.
Response from Headway· Aug 7, 2026
Hi Heidi, Thank you for sharing this! We're glad the team was able to sort out the insurance details quickly and get your new client set up without a hitch. Everyone wins indeed! – Adam
Accessibility to help is easy and the response is fast. I really appreciate the support I received with my concern. The portal is very organized.
By No N.
Response from Headway· Aug 7, 2026
Hi there, Thank you for sharing this! We're glad accessibility and quick responses have been a positive part of your experience — and that the portal has been easy to navigate. We appreciate the kind words. – Adam
Headway is consistently making improvements to streamline my job as a therapist. They make is simple to become paneled and to accept private pay clients. It makes it convenient that I can integrate my Headway calendar with other calendars, so I am always up to date and don't double book myself.
By Susan
Response from Headway· Aug 7, 2026
Hi Susan, Thank you for sharing this! We're glad the improvements have been making your work as a therapist easier — easy paneling, private pay flexibility, and calendar sync that keeps you organized are exactly what we aim for. We appreciate you taking the time to share the details. – Adam
Excelent service through this platafom.
By Maria G.
Response from Headway· Aug 7, 2026
Hi Maria, Thank you for the kind words! We're glad the experience through the platform has been excellent. We appreciate you sharing this. – Adam
I like the payouts and I like the payment schedule. The site is easy to use but I think Headway makes therapist market themselves to much which takes away from sessions
By Ryan S.
Response from Headway· Aug 7, 2026
Hi Ryan, Thank you for sharing this thoughtful feedback. We're glad the payouts, payment schedule, and platform have been working well. We hear your concern about the marketing expectations and will pass that feedback along to the right team. – Adam
