Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
They resolved my issue quickly
By John S.
Response from Headway· Aug 13, 2026
Hi John, Thank you for sharing this! Quick resolution is exactly what we aim for — we're glad we could get your issue sorted without delay. – Adam
easy to schedule clients, paperwork not too bad, excellent pay
By Dr. Sue F.
Response from Headway· Aug 13, 2026
Hi Sue, Thank you for sharing this! Easy scheduling, manageable paperwork, and pay that reflects the work — that's the combination we're aiming for. We appreciate the kind words. – Adam
Having a phone number to call for customer service for client's who have issues and providers to call when there is an issue would be helpful.
By Healing Grief C.
Response from Headway· Aug 13, 2026
Hi Janna, Thank you for the feedback. Having easier access to live phone support is something we hear from providers regularly, and we appreciate you raising it. We'll make sure it reaches the product team. – Adam
The ease of platform however clients are not using headway as much as other platforms.
By Toula Z.
Response from Headway· Aug 12, 2026
Hi Toula, Thank you for sharing this. We're glad the platform has been easy to use. We hear your concern about client adoption on Headway — that's something we're actively working to improve, and this kind of feedback helps. We appreciate you raising it. – Adam
Responsive, fast and friendly
By Carrie P.
Response from Headway· Aug 12, 2026
Hi Carrie, Thank you for sharing this! Responsive, fast, and friendly is exactly what we aim for — we're glad the experience matched that. – Adam
I work with the platform Headway. As a therapist it is important to have the support you need. The service they provide is top-notch. From the guaranteed pay if you use their forms for notes to the quick response to questions or issues. I recommend this platform for any therapist that thinks about starting their own practice.
By Ursula R.
Response from Headway· Aug 12, 2026
Hi Ursula, Thank you for sharing this! Guaranteed pay tied to proper documentation, fast support, and a platform that helps therapists build their practices — that's exactly what we're working to deliver. We appreciate the recommendation. – Adam
Our counselor Heather has been wonderful. She is positive and uses humor to help make our issues more manageable. My husband and I noticed a change within a few sessions. I would highly recommend Heather even if you have the smallest of issues. It truly does help to chat with a third party!!
By Karey I.
Response from Headway· Aug 12, 2026
Hi Karey, Thank you so much for sharing this! We're really glad to hear that Heather has made such a positive difference for you and your husband. Noticing a change within a few sessions is wonderful to hear — we're glad you took the step to reach out. – Adam
App hard to navigate at times
By Icon Parking G.
Response from Headway· Aug 12, 2026
Hi Jose, Thank you for the feedback. We're sorry to hear the app has been difficult to navigate at times — we'll make sure that reaches the product team. If you're experiencing a specific issue, our support team is ready to help: https://care.headway.co/contact – Adam
