Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
The ease of using the platform and credentialing with no stress or worries. I do so much enjoy AI assistance with notes, which captures the discussion of the session with near precision.
By Linda C.
Response from Headway· Aug 19, 2026
Hi Linda, Thank you — we love hearing that the platform, credentialing, and AI notes have all been hitting the mark. "Near precision" on the notes is exactly what we're going for! – Adam
Very poor service for providers. Only assistance available is bot assistance. This company is also stealing money from providers.
By Wise C.
Response from Headway· Aug 18, 2026
Thank you for sharing your concerns. We understand that you have raised serious concerns about your experience as a provider. Because this involves account-specific information, we are not able to discuss the details publicly. Please contact our support team directly so the appropriate team can review your concerns: https://care.headway.co/contact – Headway Support
Headway has helped out tremendously bringing me new clients and has made billing so easy. I have highly recommended Headway to all of my professional Counseling friends.
By Shelley R.
Response from Headway· Aug 19, 2026
Hi Shelley, Thank you — this is wonderful to hear! We're so glad the referrals and billing have been working well for your practice, and we appreciate you spreading the word to your colleagues. – Adam
Headway representatives were able to help me quickly and effectively when I had questions and concerns with insurance billing.
By Tara B.
Response from Headway· Aug 19, 2026
Hi Tara, Thank you — quick and effective is exactly what we aim for when billing questions come up. We appreciate you sharing this! – Adam
The credentialing and onboarding process was smooth. Their platform has been very user friendly concerning initial intakes, documentation and scheduling.
By I M.
Response from Headway· Aug 19, 2026
Hi Ivonne, Thank you — we're glad the credentialing and onboarding process went smoothly and that the platform has been easy to navigate for intakes, documentation, and scheduling. We appreciate you sharing your experience! – Adam
I have been completely impressed by the quality of clients that I have received and the support that I have gotten when I needed assistance. Thank you Headway, keep up the great work.
By Familycounseling
Response from Headway· Aug 19, 2026
Hi Tommy, Thank you for this — we're so glad the client referrals and the support experience have both been positive. Keep up the great work yourself! – Adam
Headway was quick to respond and assist.
By Ricardo B.
Response from Headway· Aug 19, 2026
Hi Ricardo, Thank you — we're glad the team was responsive when you needed them. We appreciate you taking the time to share! – Adam
1st of all, your great because your there for people. 2nd, your Christian 3rd, My worker is so nice and kind, and helpul. 4th, I always feel a little better about things after a session.
By Paula
Response from Headway· Aug 19, 2026
Hi Paula, Thank you for sharing this — it's wonderful to read. We're so glad your experience has been positive and that you've felt supported along the way. We'll pass your kind words along to the team. – Adam
