Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
i have not gotten clients
By Jane M.
Response from Headway· Sep 1, 2026
Hi Jane, Thank you for sharing this — we hear you on the referrals, and we want to make sure your profile is set up to work for you. Please reach out to our support team and ask to connect with our provider success specialists, who can take a direct look at your visibility and referral activity: https://care.headway.co/contact – Adam
The team responded at a reasonable time. However the system needs to change. It took three days to resolve the problem instead of one phone call. We providers see clients and in-between we try to solve technical problems. Please review your system when providers have technical problems and it's still pending more than 24hours so that we can have access to talk to a technical person.
By Ivy O.
Response from Headway· Sep 1, 2026
Hi Ivy, Thank you for sharing this — we're glad the team got back to you promptly. We hear you on the need for faster escalation paths when technical issues stay open beyond 24 hours. That's valuable feedback we're taking seriously as we work to improve provider support. – Adam
Great platform, easy to use and good payment from most insurance companies (better than all other platforms). One problem is not enough referrals as opposed to Grow Therapy and other platforms which has gotten Headway a bad reputation among clinicians. Another issue would be to have a number to call for insurance companies to call, clients or therapists for problems rather than going through the AI messaging.
By Cathy E.
Response from Headway· Sep 1, 2026
Hi Cathy, Thank you for this feedback! We're glad the platform and payment rates have stood out — and we hear you on both referrals and wanting more direct ways to resolve issues. Both are areas we're actively working to improve. – Adam
Was my experience? I am not sure why this is past tense. I would like to continue with Headway. However, I have not received any referrals. Please advise
By Stacey R.
Response from Headway· Sep 1, 2026
Hi Stacey, Thank you for reaching out this way — we hear you on the referrals and want to make sure your profile is set up to bring you clients. Please reach out to our support team directly and let them know you'd like to connect with our provider success team to review your profile and referral activity: https://care.headway.co/contact – Adam
Because of there limited Human involvement an issue that under normal circumstances that could've been resolved..it took me two weeks. To be unsuccessful in trouble shooting a minor issue as a result I couldn't receive therapy from the provider moving forward apps like this if your not careful if there's a billing glitch with your card it's a strong possibility it may never get resolved..my experience lead me to believe this is a flawed and broken model and I strongly recommend avoiding Headway and select an app on every level you can speak with Human beings
By Keith H.
Response from Headway· Sep 1, 2026
Hi Keith, We're sorry to hear this — a two-week delay resolving what should have been a straightforward issue is not the experience we want for anyone, and we understand how disruptive that can be when access to care is on the line. We hear your concern about limited access to live support, and that's feedback we take seriously. If anything remains unresolved, please reach out directly and we'll make sure the right team is involved: https://care.headway.co/contact – Headway Support
I appreciate Headway for making the credentialing and insurance paneling process much easier, and I generally enjoy using the platform and software. My main frustration has been with insurance verification and the accuracy of benefit information, particularly with Select Health. There have been multiple situations where Headway initially showed that a client had no copay or that services were covered, only for the client to later be back-charged hundreds of dollars once the insurance claim was fully processed. The verification process can also take a long time, which means clients may attend several sessions before anyone realizes that the original benefit information was incorrect. I would really like to see more accurate and timely insurance verification, as well as clearer communication when coverage is still pending or uncertain. It puts both providers and clients in a difficult position when the information initially provided by Headway later turns out to be inaccurate.
By Cassandra N.
Response from Headway· Sep 1, 2026
Hi Cassandra, Thank you for sharing this — your feedback on insurance verification accuracy and clearer communication when coverage is uncertain is exactly the kind of input that helps us improve. We hear you on how disruptive inaccurate benefit information can be for both you and your clients. Please reach out to our support team so we can look into any outstanding situations directly: https://care.headway.co/contact – Adam
Great service as always!
By PMHNP S.
Response from Headway· Sep 1, 2026
Hi Cherrisse, Thank you — that's always great to hear! We appreciate you taking the time to share it. – Adam
Overall great just wished they would market us as therapist to get more clients
By customer
Response from Headway· Aug 29, 2026
Hi there, Thank you for sharing this feedback! We're glad the overall experience has been great. We hear you on wanting more visibility and client referrals — that's something we're actively working to improve. – Adam
