Good support
Good support
By MJ
Response from Headway· Sep 4, 2026
Thank you! We're glad the support has been there when you needed it. – Adam
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Good support
By MJ
Response from Headway· Sep 4, 2026
Thank you! We're glad the support has been there when you needed it. – Adam
I appreciate the work that Headway is doing in making clients more accessible by handling the insurance paperwork, reminding providers about calendars, etc. My only complaint is that the learning curve, although not terribly steep, was a bit difficult at times in getting answers to questions. Thank you though for this organization.
By Barbara
Response from Headway· Sep 4, 2026
Hi Barbara, Thank you for this! We're glad the insurance paperwork, calendar reminders, and the work connecting providers with clients has been valuable. We hear you on the learning curve — we'll keep improving the experience of getting answers quickly. – Adam
Good platform.
By Olivia H.
Response from Headway· Sep 3, 2026
Hi Olivia, Thank you! We're glad the platform is working well for you. – Adam
You folks rock.
By SPOOLEYATLANTICBB.NET
Response from Headway· Sep 3, 2026
Thank you — we really appreciate that! We'll keep it up. – Adam
Excellent communication and timely response to questions. I feel like they really have my back.
By Michele P.
Response from Headway· Sep 3, 2026
Hi Michele, Thank you for sharing this! "They really have my back" is exactly the relationship we want every provider to feel with our team. We'll keep at it. – Adam
Transparent, quick support, great rates and resources.
By Natalie C.
Response from Headway· Sep 3, 2026
Hi Natalie, Thank you for this! Transparent, quick, great rates and resources — that's the experience we aim to deliver. We're glad to have you with us. – Adam
The staff is very responsive and helpful. I have had issues with getting insurance approval and with getting the errors that have occurred fixed.
By KT
Response from Headway· Sep 3, 2026
Hi KT, Thank you for sharing this! We're glad the team has been responsive and helpful. We're sorry the insurance approval and error resolution haven't been as smooth — those are things we take seriously and want to get right. If anything is still unresolved, please reach out: https://care.headway.co/contact – Adam
I like what you offer and its effectiveness. I was just hoping to get more clients referred through your platform. And, never got the marketing advise I was told I would get.
By Cecilia H.
Response from Headway· Sep 3, 2026
Hi Cecilia, Thank you for this feedback. We're glad the platform has been effective for you — and we hear you on referrals and the marketing support you were told you'd receive. That's something we want to make right. Please reach out to our support team and ask to connect with our provider success team so we can follow up on what was discussed: https://care.headway.co/contact – Adam