Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
My questions were answered quickly.
By Tiffany M.
Response from Headway· Oct 21, 2026
Hi Tiffany, Thank you so much for the kind words and for taking the time to share them. We're so glad our team was able to answer your questions quickly, and we truly appreciate your feedback. – Adam, Headway Team
You always get right to the point.
By Bruce M.
Response from Headway· Oct 21, 2026
Hi Bruce, Thank you so much for the kind words and for taking the time to share them. We're glad we've been clear and efficient when you've reached out, and we truly appreciate your feedback. – Adam, Headway Team
These are my dislikes about the platform: 1. The new fee of 9.99 per client per session 2. The lack of a support/customer service, AI is not a solution for all issues 3. Heavy marketing for therapists referrals
By Elena H.
Response from Headway· Oct 21, 2026
Hi Elena, Thank you for taking the time to share your feedback, and for laying out what hasn't worked for you so clearly. We hear you on all three points: the new marketplace fee, the experience of getting support when AI isn't the right answer, and the way referrals are being marketed to providers. We take feedback like this seriously and we're passing it along to our team. If you'd like to talk through how any of these affect your practice, please reach out here and we'll make sure the right people hear from you: https://care.headway.co/contact – Adam, Headway Team
I already have three times over. Look at my file! Bettye Zablotny Brake LCSW-C
By Bettye B.
Response from Headway· Oct 20, 2026
Hi Bettye, Thank you for sharing your feedback, and we're sorry that you haven't felt heard. We take it seriously when an experienced provider feels the support she received missed the mark. We would like to take a closer look at your profile and your file with you directly. Please reach our team here so the right people can review it: https://care.headway.co/contact – Adam, Headway Team
Many problems
By Yabel Bucio D.
Response from Headway· Oct 20, 2026
Hi Yabel, Thank you for sharing this, and we're sorry that getting a reimbursement has been so difficult. We understand how frustrating it is to wait on this, and that you've had to keep following up. Because this involves account-specific billing information, we can't discuss the details publicly. We would like to look into this with you directly. Please reach our team here so a specialist can review where things stand: https://care.headway.co/contact – Adam
Few referrals
By LR
Response from Headway· Oct 20, 2026
Hi Lori, Thank you for sharing your feedback, and we're sorry that the number of referrals hasn't met your expectations. We'd like to understand your experience better so we can help. If you're open to it, please reach out to our team here with a few details about what you've seen, and we'll take a look at your profile and availability with you: https://care.headway.co/contact – Adam, Headway Team
I have had a couple of portals over the years, but Headway is the best by far. I stopped all other portals and now just use Headway!
By Julie M.
Response from Headway· Oct 20, 2026
Hi Julie, Thank you so much for the kind words and for choosing to use Headway as your one portal. It means a lot to hear that, and we truly appreciate your feedback. – Adam, Headway Team
Headway is very helpful when you reach out.
By HEATHER
Response from Headway· Oct 20, 2026
Hi Heather, Thank you so much for the kind words and for taking the time to share them. We're so glad our team has been helpful whenever you've reached out, and we truly appreciate your feedback. – Adam, Headway Team
