Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Good, clear communication and was resolved in a timely efficient manner. Thank you
By Julian R.
Response from Headway· Sep 8, 2026
Hi Julian, Thank you! Clear communication and quick resolution is exactly what we aim for. We really appreciate the kind words. – Adam
Helped me get the profile location corrections cleared up.
By customer
Response from Headway· Sep 8, 2026
Hi Ben, Thank you! Getting your profile details right matters — glad we could get those location corrections sorted out for you. – Adam
Quick and easy onboarding and insurance verification
By russo.lougmail.com
Response from Headway· Sep 8, 2026
Hi Lou, Thank you for sharing this — we work hard to make onboarding and insurance verification as seamless as possible. So glad it landed that way for you! – Adam
My experience with headway has been great! Platform is easy to use. Calendar is easy to track. Staff are curtious. I have not had any issues since inception.
By Oylime I.
Response from Headway· Sep 8, 2026
Hi Oylime, Thank you! Easy to use, easy to track, courteous staff, and no issues since day one — that's everything we want to hear. – Adam
Headway is excellent in that it allows for clinicians to focus on clinical treatment, goals and outcomes with clients. Billing is handled seamlessly, and transcribe has helped me to complete notes quicker. I appreciate the immediate support received by customer service and not having to wait for claims to be processed to receive a payout. The system is very easy to navigate and has many tools to conduct client assessments and ensure client safety. I would appreciate it if the pay out was more frequent than twice monthly, and also there have been a few instances when client copays and out of pocket expenses have been miscalculated and had to be adjusted later on, causing for clients to feel upset if it results in a large lump sum that is indicated as past due. Headway also doesn't provide consistent referrals, however, this is something I've accepted.
By Courtney
Response from Headway· Sep 8, 2026
Hi Courtney, Thank you for this! Clinicians focusing on treatment rather than billing, seamless payouts, AI-assisted notes, and assessment tools — that's the full picture we aim to deliver. We hear you on payout frequency and copay accuracy, and your feedback helps us keep improving. – Adam
Extremely helpful customer service!
By Christine P.
Response from Headway· Sep 7, 2026
Hi Christine, Thank you! Extremely helpful — that's exactly what the team works toward. We appreciate you sharing it. – Adam
I appreciate the prompt response and service that was provided. Customer service was exemplary
By Faith R.
Response from Headway· Sep 7, 2026
Hi Faith, Thank you! Prompt and exemplary — that's always what we're aiming for. We appreciate you sharing it. – Adam
Communication is terrible. There is no phone number to get a hold of you guys to when you need to. When the email system doesn’t work. The other frustrating part is it is all by email. I have been trying to make an appointment since August the very beginning when this all started and I have not even gotten an appointment or nothing and I cannot get into my account and I have tried your guises email saying of you sending me a code to reset or login and none of that has happened. Thank you, Kasia.
By Unknown first name Unknown L.
Response from Headway· Sep 7, 2026
Hi Kasia, We're sorry to hear you've had so much trouble getting into your account — we understand how frustrating it is to not receive the login code you need and to have no other way to reach us. We want to help get this resolved right away. Please reach out directly so we can prioritize your account access: https://care.headway.co/contact – Headway Support
