Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
I love working on the Headway Platform. Amazing AI scribing. Excellent all around.
By Raisa
Response from Headway· Sep 17, 2026
Hi Raisa, Thank you so much for the kind words! We're thrilled to hear the AI scribing has been amazing for you. We appreciate you taking the time to share this. – Adam
Verifying insurance, submit Ing claims..calendar and updates.
By Olga R.
Response from Headway· Sep 17, 2026
Hi Olga, Thank you so much for the feedback! We're glad Headway has been helpful with verifying insurance, submitting claims, and keeping your calendar and updates on track. We appreciate you taking the time to share this. – Adam
The ease of use with Headway is recommended. I am pleased with my provider and the overall service provided. The cost for services are great due to their affordability.
By Sherrie W.
Response from Headway· Sep 17, 2026
Hi Sherrie, Thank you so much for the kind words! We're glad Headway has been easy to use and that you've been pleased with your provider and the overall affordability of care. We appreciate you taking the time to share this. – Adam
Nice to have a contact person I can check in with when I have questions/issues. Great on-line trainings.
By Sue
Response from Headway· Sep 17, 2026
Hi Sue, Thank you so much for the kind words! We're glad it's been helpful to have a dedicated contact person for your questions, and that the on-line trainings have been useful as you get started. Welcome to the Headway community! – Adam
It has been so easy and comfortable to work with headway
By Berta R.
Response from Headway· Sep 17, 2026
Hi Berta, Thank you so much for the kind words! We're glad Headway has felt easy and comfortable to work with. We appreciate you taking the time to share this. – Adam
The therapist is always thoughtful and engaged, and offers multiple options for working through problems. I have been able to recognize a number of personal traits and responses that I had not previously considered, and have been able to make improvements as a consequence.
By Mark
Response from Headway· Sep 17, 2026
Hi Mark, Thank you so much for sharing this — it's wonderful to hear your therapist has been so thoughtful and engaged, and that you've been able to recognize new things about yourself and make real improvements. We appreciate you taking the time to share this. – Adam
Headway provides all the tools you need for a successful business. They take the administrative weight off your shoulders and you can concentrate fully on providing the care your patients need.
By Adeola B.
Response from Headway· Sep 17, 2026
Hi Adeola, Thank you so much for the kind words! We're glad Headway has been able to take the administrative weight off your shoulders so you can focus on caring for your patients. We appreciate you taking the time to share this. – Adam
From onboarding to continued support, Headway made the onboarding process so smooth and continues to do so. They have continued to provide amazing support throughout my service with them. Very grateful for their services.
By Dr. G.
Response from Headway· Sep 17, 2026
Hi Dr. G, Thank you so much for the kind words! We're thrilled to hear onboarding was smooth and that our support team has continued to show up for you throughout your time with Headway. We're very grateful to have you as part of the Headway community. – Adam
