I have enjoyed working with Headway
I have enjoyed working with Headway. It's been a seamless process for submitting notes. The pay is also very competitive.
By Lindsey B.
Response from Headway· Sep 18, 2023
Thank you for the feedback!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
I have enjoyed working with Headway. It's been a seamless process for submitting notes. The pay is also very competitive.
By Lindsey B.
Response from Headway· Sep 18, 2023
Thank you for the feedback!
With time I'm getting a better understanding of the website. I which we can have more videos on how to for providers and for providers be able to explains pts how to navigate the website. Another helpful idea will be able to safe notes of pro-bono sessions. Jackie was very helpful during the call
By Ideasplay C.
I received a call regarding a concern but did not get any follow up. I am have challenges with deposits coming into my account. I am not sure is "Plaid" is working in my situation.
By Curtis H.
Response from Headway· Sep 17, 2023
Thank you for the review and so sorry you're having this experience. We'd love to help look into this for you. If you could please reach out via our contact form (http://headway.co/contact), a member of our support team can help out!
I have been with the company for almost 2 years and it has been an amazing journey so far. Headway makes my life easy, I do not have to worry about eligibility check or billing issues. They handle the issues that would typically cause me stress, thereby, allowing me to focus on my patients. They also respond to my questions and always address my concerns in a timely manner.
By FLORENCE A.
Response from Headway· Sep 17, 2023
Thank you for being a part of Headway! We appreciate the feedback.
Easy in being able to make appointments and for payment. And I love my therapist!
By Elena Y.
Response from Headway· Sep 17, 2023
Thank you for the feedback!
Headway is easy to navigate, the reimbursements are good, and I love my clients.
By customer
I've had a seamless experience with using the Headway platform.
By AspireBetter L.
Response from Headway· Sep 17, 2023
Glad to hear it! Happy to have you here.
Headway has been excellent! Headway makes it easy to access my client's files, write notes, complete referrals, and be efficient in my practice. I love that I do not hassle with insurance payments, or spend long hours billing and resubmitting billing. Headway reduces my administrative time allowing me more time to use my time doing what I love, Therapy!
By Erika
Response from Headway· Sep 17, 2023
So happy to hear Headway has been helpful for you!