Headway has been great
Headway has been great. Even during the Change Healthcare debacle, they have attempted to do what they can to mitigate client impact.
By Alan B.
Response from Headway· Mar 8, 2024
Thank you for the kind feedback!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Headway has been great. Even during the Change Healthcare debacle, they have attempted to do what they can to mitigate client impact.
By Alan B.
Response from Headway· Mar 8, 2024
Thank you for the kind feedback!
As a current therapist with Headway, I am extremely pleased with the ease of the credentialing process, the user-friendly platform, and the insurance verification process with my clients. Headway is the primary platform that I use and I would recommend it to other therapist who want to see insured clients without the hassle of submitting insurance claims.
By Chae G.
Response from Headway· Mar 4, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
They do a lot to help grow my practice!
By customer
I’ve had a good experience this far and look forward to seeing more clients with them.
By Tiara
Getting more clients, it's been slow to get clients. Just got 2 new ones, my goal is to get 10-12 clients a week.
By Tara K.
Response from Headway· Feb 19, 2024
Appreciate you being a part of Headway and thanks the feedback!
Overall a nice platform. Easy and quick credentialing, comparable rates. My only challenge with them has been not having access to a clients demographic information. I see women only and there has been mishaps when men schedule with me. Transitioning them to a more appropriate provider would have been easier had I been able to see demo information prior to the consult.
By customer
Response from Headway· Feb 18, 2024
Thank you for the feedback!
Headway is wonderful! Great customer support, great and responsive billing/insurance estimates, and very easy to use intuitive documentation templates!
By customer
Response from Headway· Feb 18, 2024
Great to hear and thank you for the feedback!
Lots of help setting up and getting going was great, but even better is the continued support!
By customer
Response from Headway· Feb 18, 2024
Thank you for the feedback! We appreciate you being here.