Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
I love the insurance billing and would love for the initial paperwork and notes system to be more like therapy notes and I will switch over everything completely!
By customer
Response from Headway· May 20, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
DO NOT SEEK THERAPY HERE! Like others below, I too had my insurance (Blue Shield of CA) run and confirmed as in-network with Headway, only to be emailed 2 months later that this was a mistake. There is no phone number or email to talk to someone at Headway, and after scheduling a call with a rep through their chat bot, I have still not heard from anyone. It has been 3 weeks. My therapist has been amazing in making sure I get the care I need, but it should not be on the therapist to ensure safe billing and coverage for their patients. This company needs to be investigated for their practices. They do not "Find Therapists Covered By Your Insurance."
By Margaux A.
Response from Headway· May 16, 2024
Thank you for taking the time to let us know and share your experience. If you could please follow up in your email, we'd be happy to look into this further for you.
My therapist is very understanding of my needs and always wants what's in the best interest of me. I trust that she want to help me with my journey in therapy.
By Steve B.
Response from Headway· May 16, 2024
So glad to hear you've found a great fit!
Great company to build your private practice.
By Nolan
Response from Headway· May 14, 2024
Thank you for the feedback!
I am so grateful for the support and relationship that Lyndsey and I have developed. Her support, knowledge and commitment is exemplary and has been extremely valuable in my mental health care.
By Jandy D.
Response from Headway· May 14, 2024
So glad you found a great provider. Thank you for being a part of Headway!
I am not happy with the time it has taken to get insurance claims filed after the outage. I have been waiting for 5 months.
By Kimberly H.
Response from Headway· May 13, 2024
Thanks for the review we'd be happy to help look into this for you. If you could please reach out via our contact form (http://headway.co/contact), a member of our support team can assist further.
My therapist is very pleasant and I feel comfortable talking to her
By Emma
Response from Headway· May 13, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
Avoid at all cost. Not a trustworthy business. I spent 30 minutes on the phone with their support, then with Aetna to ensure that my sessions would be covered after copay. They both confirmed that this was the case. Months later I receive a message saying I actually have to pay in full because the sessions aren’t covered under my plan. Not sure if it was Headway or Aetna that is responsible for this mistake, but I know for sure that I should not be.
By Matt
Response from Headway· May 13, 2024
Thanks for the review and so sorry you're having this experience. We'd be more than happy to help look into this for you. If you could please reach out via our contact form (http://headway.co/contact), a member of our support team can help out!
