Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
To improve communication, Headway providers could call and speak to a live staff member when they need assistance.
By Maryam A.
Response from Headway· Aug 28, 2024
Thank you for the feedback! We recently implemented a live chat option for more immediate support that we hope will help. Thanks for being a part of Headway.
Easy to use. Clear expectations.
By DoctorD
There is no support from your onboarding team once you agree to work with Headway. If you run into issues or have questions they just ghost you. This has happened from multiple employees of theirs. The lack of support is enough to make you consider other companies. If the genuinely cared about their product they would make sure the people (therapists) who are making them the money are given support
By A M.
Response from Headway· Aug 27, 2024
Thank you sharing your experience and so sorry to hear about this. We would be happy to help support you further! If you could please reach out via our contact form (http://headway.co/contact), a member of our support team can assist and also provide you with learning resources around getting started with Headway!
Am a certified nurse assistance work with clients by taking care of their ADL’s eating, feeding , cleaning,clothing . Ensuring they don’t fall especially those that are fall risk . Am a care giver
By Bridget Ngenyi Epse L.
Some minor issues with credentialing but otherwise great
By customer
Response from Headway· Aug 23, 2024
Thank you for the feedback! We appreciate you being a part of Headway and are always working on improving.
The first therapist I was connected with nearly cursed me out when I asked that she get reliable internet instead of working with an extremely unreliable mobile hot spot from the front seat of her car. Then the company red-flagged me so I could not access any other services instead of holding their therapists to professional, ethical and legal standards. Sorry, Headway. Despite your response, there is no way to "contact" you. My old log-in doesn't work and guess what? You won't let me create a new log-in, and there is no other way to "contact" you!
By Laura Harrison J.
Response from Headway· Aug 23, 2024
Appreciate you taking the time to let us know about your experience. We would be happy to help look into this for you further. If you could please reach out via our contact form (http://headway.co/contact), a member of our support team can assist.
In general the website runs smoothly with providing information and functioning. However, when situations are different then what is defined on the website it has been frustrating for clients and me for not being able to speak to a live person.
By customer
Response from Headway· Aug 19, 2024
Thank you for the feedback! We've recently implemented a live chat option for more immediate support and hope you'll find that helpful. Appreciate you being here with Headway!
Everything was easy to understand. I didn't need substantial training to use. Unfortunately there are too many Florida therapists, so I never get referrals from Headway.
By Deborah K. Hilyard L.
Response from Headway· Aug 19, 2024
Thank you for the feedback! We're working to help build out our referral options and appreciate you being here with us.
