Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
I met my awesome doctor on here. My only gripe is EVERYTIME I am charged it is always extra and they never refund it. I always have to message support and ask for a refund and provide the details. If I never messaged them they'd love nothing more than to keep my extra money.
By anon A.
Had to wake up and started with Blue Cross Blue Shield and accepting insurance.
By Edward from H.
It is easy to use for clients and myself. Makes taking insurance and getting payment a breeze!
By customer
So easy to use. I'm literally learning so much, just by using this platform.
By customer
I have a client that has pending credentialing since September but yet it states my client has been approved to be seen but only when she is living in Ga. However she lives in Ga and her address indicates this. There is no one to verbally talk to about this matter which very difficult for me to see my client as needed.
By Leslie H.
The referral process is so EASY.
By Gena
I like Headway for the most PART BUT REALLY FIND IT FRUSTRATING TO GET A HOLD OF SOMEONE WHEN THERE IS AN ISSUE OR PROBLEM. iF A SIMILAR COMPANY CAME ALONG WITH THE SAME KIND OF SET-UP BUT HAD A LINE HELP VLINE, i WOULD SWITCH IN A MINUTE!
By Bonni A.
I really enjoy how intuitive the EHR is. Referrals are starting to come in at a steady pace and it's making me feel optimistic about the future of my practice!
By customer
