Everything just works
Everything just works
By Rafael S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Everything just works
By Rafael S.
It was quick to get a response to my question and request. The staff kept me informed along the way until the task was complete.
By Patti Conley G.
I really enjoy Alicia as a therapist!
By alissa
I think Headway is a great company because they help you through the process of getting started with therapy. They also have their providers listed so you can look through them, and read a little about them, so you can pick who you think you will feel comfortable with for your therapy. You can also change providers if you feel you want to do so.
By Faith L.
Very easy to deal with. Really important: they do not cause any stress getting started.
By John M.
My provider is professional, experienced and well informed. She has helped me in so many ways. She is empathetic, compassionate, professional and experienced!
By Norma M.
What makes headway great is that it is user friendly and effective.
By Maria G.
I appreciate the quick help from Headway. I was very relieved to make sure they handled this sufficiently.
By KAREN