Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Was able to fix my issue right away.
By DAWN H.
Response from Headway· Sep 29, 2026
Hi Dawn, Thank you so much for the kind words! We're so glad our team was able to get your billing question sorted out quickly. We appreciate you being part of the Headway community! – Adam, Headway Team
Professional, friendly, and responsive employees.
By victor J.
Response from Headway· Sep 29, 2026
Hi Victor, Thank you so much for sharing this! We're glad our team has been professional, friendly, and responsive as you get set up. Thanks for being part of the Headway community! – Adam, Headway Team
Happy so far
By Carrie S.
Response from Headway· Sep 29, 2026
Hi Carrie, Thank you so much for the kind rating! We're so glad things have been going well for you so far. Thanks for being part of the Headway community! – Adam, Headway Team
Ease of use.
By Cindy R.
Response from Headway· Sep 29, 2026
Hi Cindy, Thank you so much for the kind rating! We're glad the platform has felt easy to use as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
Headway has been an incredible experience, I would love to serve in admin or consult in some capacity. Wonderful product. Clients are extremely satisfied as am I.
By Amy B.
Response from Headway· Sep 29, 2026
Hi Amy, Thank you so much for this wonderful review! We're thrilled to hear about your experience and that your clients are just as satisfied. We really appreciate your enthusiasm and interest in supporting Headway further! Thanks for being part of the Headway community! – Adam, Headway Team
My grief Councelor is awesome. I definitely couldn’t get through this without her. I notice that I’m having more and more great days!
By JESS M.
Response from Headway· Sep 29, 2026
Hi Jess, Thank you so much for sharing this! We're so glad your counselor has been able to support you through this, and it's wonderful to hear you're noticing more good days. Thanks for being part of the Headway community! – Adam, Headway Team
It took a bit of time to add new client, but was successful!
By Marna S.
Response from Headway· Sep 29, 2026
Hi Marna, Thank you so much for sharing this! We're glad you were able to get your new client added successfully. We hear your note about the process taking some time, and we'll keep working to make it smoother. Thanks for being part of the Headway community! – Adam, Headway Team
Brian was easy to talk to
By Michael D.
Response from Headway· Sep 29, 2026
Hi Michael, Thank you so much for sharing this! We're really glad Brian was easy to talk to during your session. Thanks for being part of the Headway community! – Adam, Headway Team
