Casandra Littles was extremely helpful
Casandra Littles was extremely helpful. She took the time to listen to my concern. The matter was resolved quickly.
By Andrew J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Casandra Littles was extremely helpful. She took the time to listen to my concern. The matter was resolved quickly.
By Andrew J.
Great incentives and very easy to get credentialed! I’m on three insurance panels after only two weeks from my initial contact with Headway
By Julia A.
I recently had a very positive experience with a Headway representative. My request was addressed in less than 24 hours even though it was the weekend. I was kept updated on a frequent basis letting me know that a dedicated team was working to address my issue. My problem was resolved in less than a week in a professional and friendly manner. Thanks so much to Lonilyn and Headway!
By Megan F.
Professional, kind and solution focused.Grateful.
By margaret C.
My question was answered.
By Nancelina P.
The staff were helpful in answering my questions.
By Lennie
Headway is easy to navigate and I receive immediate responses. Thank you !
By Maria Libby E.
My concern was handled quickly and professionally.
By Joyce C.