Why do I rate Headspace one star: the product is good, but it's a cunning and unethical company who are out to take all your money
Why do I rate Headspace one star: not for the product; I really enjoyed Headspace for almost 3 years, was meditating daily. But I do rate this app for its cunning and misleading team behind it. After all these years paying monthly €13, which is quite a lot, I finally wanted to change it to yearly subscription of €58/year. First of all, it's annoying and strange that you cannot manage your own account settings and change your subscription manually: you need to seek help through the helpdesk. Then I did that, I asked to change my account, and this has been 2 months ago, I have been emailing with 3 different employees. Everybody promised to change my account, to help me out, to even offer me a discount code - and nothing works. Everytime I tried to log in and change it with their instructions, I got an error on the website. They leave you to your own fate and won't help you. For me, this is absolutely passing the line of ethical behaviour. At first I thought it was just a mistake, but now I realize it's a pattern of not wanting to help you and just taking as much money from you as possible. Don't take Headspace. You're spilling your money. Get another (free) meditation app.
By Lisa N.



