Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
224 reviews
HeadshopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The universe's best online head shop is Headshop; period. We feature a best-in-class selection of glass pipes, bongs, vaporizers, dab rigs, and other smoking accessories. Our customer service is second to none so no matter what you need, our staff can help...
Headshop (headshop.com) has 224 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
224 approved reviews, newest moderated first
I got my order in a timely fashion and my order was correct I will definitely be ordering from you again
By Kimber R.
Response from Headshop· May 16, 2022
Hi Kimber, Thank you for taking the time to leave us this excellent review! We appreciate you!
I had my package stolen. It was a huge hassle trying to deal with USPS. It was taken in a 15 minute window. I got the "package delivered" message while I was trying to deliver a package, haha talk about cutting it short. Well I went out to a, invisible, package. I believe headshop re sent one, I ordered two, but hey one is better than none. Thanks headshop for meeting me half way.
By AT
Response from Headshop· May 12, 2022
Thank you for the positive feedback, it means a lot to us! We do appreciate you!
Ordered a candle and two weeks later no notification or email or product received. When I inquired by email, product was out of stock. Received nothing to notify me before i had to make the effort and now I still have to contact them for a refund, which IMO, should have been automatic.
By RFlores
Response from Headshop· May 9, 2022
Hi Raquel, thanks for your feedback. This is not the experience we wish you have with us. We are happy to clarify this. We are wondering if you are receiving our emails, we've sent you multiple emails to the email address registered to us which is also the same email you've used on this feedback. You may want to check your inbox, spam or promotions emails. We've called you on the phone number we have but it is invalid, (244) 649-5931 We really wanted to fulfill your order, Beamer Candle- Smoke Killer Collection 12oz Mason Jar - Various Scents Unfortunately, this item is no longer being offered. We understand that the refund should be automatic. As per our company's policy, we still give our customers the liberty to choose to replace the orders that are out of stock or discontinued. As per your request, we have processed your refund and you should receive an email confirmation. Kindly note, that it takes 3-5 business days (varies per bank) before it gets credited back to your original mode of payment. We appreciate your understanding and thanks for being one of our most valued customers!
You took my order and didn't have my product. You did send back my money.
By Ralph E.
Response from Headshop· May 9, 2022
We would like to apologize for your negative experience with our product Ralph. We are sorry that your order was out of stock. We've communicated this to you, and provided you with a refund. Thank you for taking the time to share your feedback with us. We appreciate you!
Service was good product sucked purchased PAC 3. Dosnt work well in my option. But the website for headshop was great.
By Mr K.
Response from Headshop· May 2, 2022
Hi Mr. Kerr, As a start-up company, you recently gave us some really helpful comments about our product. We wanted to let you know that we are able to use your feedback to develop amazing new changes. We really appreciate the time you took to help us improve. We appreciate you and thanks for being our valued customer.
A lot of good stuff here. Things I’ve never even seen before. I got some cleaning supplies and a discreet pipe. Very happy!
By Joe
Response from Headshop· May 2, 2022
We're pleased to know that your experience with us was a good one. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
My order was fast and very hassle free. Wonderful products great quality!! Will order from this store again!!
By Lara B.
Response from Headshop· May 2, 2022
Hi Lara, we are extremely happy to know that you're satisfied with our products and services. Thank you for your valuable feedback!
Had what I needed, and got it here quick
By Kathy O.
Response from Headshop· May 2, 2022
Hi Kathy, thank you for the positive feedback, it means a lot to us! We do appreciate you!
