HeadshopReviews of headshop.com

Response from Headshop· Aug 9, 2022

Hi Jordan, thank you for taking the time to share your feedback with us. We are happy to clarify. Your order was placed on July 14, 2022, and we sent your tracking number the next business day which was on July 18, 2022. Our fulfillment timeframe is up to 3 business days and the Economy shipment timeframe will be between 2 and 7 business days. Your order was fulfilled and shipped within the given timeframe. We hope you understand that we do not have control over delays and alike of the order once it has been passed on to the courier. Please be advised that we function separately from the courier. We appreciate your feedback and thanks for being our customer!

Response from Headshop· Jul 19, 2022

Hi Daniel, we are sorry to hear that your order is not what you expected. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at +1 888 693 3844 or email us at [email protected] at your earliest convenience, it would be greatly appreciated. We look forward to speaking with soon!

Response from Headshop· Jul 8, 2022

Hi Daniel, thank you for your time leaving this feedback. We are sorry to hear that your order didn't come for weeks now. As we continued communicating with you, your order has been shipped, and informed you that we do not have control of the order once it has been passed on to the courier. We are saddened that you did not wish to have a replacement and want to get a refund instead. We have refunded you the full amount of your order and sent a confirmation. Please feel free to reach out to us at +1 888 693 3844 or [email protected] if you still have concerns. Thank you!

Response from Headshop· Jun 14, 2022

Hi Alexandru, we are sorry to hear about your experience with your glass. Thank you for taking the time to share your feedback with us. Please feel free to reach out to us at +1 888 693 3844 or [email protected] and let's have this fixed. We really appreciate you for letting us know about this.

Response from Headshop· Jun 6, 2022

Hi Melvis, we would like to apologize for your negative experience with our product. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at +1 888 693 3844 or [email protected] at your earliest convenience, it would be greatly appreciated. We look forward to speaking with soon!

Response from Headshop· Jun 6, 2022

Hi Anthony, thank you for your feedback but we are happy to explain. You placed your order on May, 10th and wish to cancel it on May 16th since you mentioned it will not make it to your vacation. Please note that the fulfillment timeframe is up to 3 business days and the Economy shipment timeframe will be between 2 and 7 business days. Also note, that the courier issues in delay and such are beyond our control. We really appreciate the time you took to help us improve. We appreciate you and thanks for being our valued customer.

Response from Headshop· Jun 6, 2022

Hi Takina, as a start-up company, you recently gave us some really helpful comments about our product and services. As we mentioned in our continued communication with you, we are updating our stocks and upgrading our website. We wanted to let you know that we are able to use your feedback to develop amazing new changes. We really appreciate the time you took to help us improve. We appreciate you and thanks for being our valued customer.