Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
Still unsure what is the right product for us.
By Sue
Response from HDIS· Jun 3, 2019
Thank you for your feedback. We appreciate your business! A customer care representative will give you a call to discuss products!
The pads with the wide rear are OK, but not wonderful. However, they are better than others I've used. I wish they were a bit longer; that would keep me dryer. I find the directions absent or confusing. Some of us aged need a bit more direction than you provide in the mailing. The person I spoke wit h on t he phone was helpful to me, although I did have about a half hour wait to get to her. Thanks for asking.
By Barbara
Response from HDIS· May 17, 2019
Thank you for your feedback. We appreciate your business! A customer care representative will give you a call to provide directions!
Price great but delivery really needs work it took 8 days to get the package I have got diapers from other companies and receive them in two to three days .
By Martha
Response from HDIS· May 16, 2019
Thank you for your feedback. We will look into your shipment and give you a call back.
Website isn't as user friendly as I would like. The total cost, that I paid in full at time of order, apparently was incorrect and I received a bill for the outstanding balance. I think you need to adjust your computer so it caculates cost correctly. The order was processed quickly and shipped quickly which is why I gave 3 stars.
By Wanda
Response from HDIS· May 16, 2019
Thank you for your feedback. We appreciate your business!
Received the product but no instruction on what to use it for. Wasn't what I thought I had ordered.
By Kenneth
Response from HDIS· May 15, 2019
Thank you for your feedback. We appreciate your business! A customer care representative will give you a call!
Ordering was simple. shipping was a bit slow.
By Chris
Response from HDIS· May 2, 2019
Thank you for your feedback. A customer service representative will look into this and give you a call!
No problem with the products, but I received a follow-up invoice for a $0.45 difference between the tax charged ($0.38) and the tax supposedly due ($0.83). First, how could such an error occur in what I assume is an automated billing system? Second, it cost HDIS more than $0.45 to send me an invoice for that amount, and it will cost me more than that amount to pay the invoice, adding up to an irritating first-order experience. P.S. Before posting this review, I sent an email to HDIS Customer Service asking the same question. Then I read their email requesting a review, which I posted above. Customer Service subsequently responded that they're discounting the difference and will look into the error, an appropriate and satisfactory response.
By Tim
Response from HDIS· May 2, 2019
Thank you for your feedback. We appreciate your business!
Shipping took up to 10days
By Helen
Response from HDIS· May 1, 2019
Thank you for your feedback. We appreciate your business!
