Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 193 reviews with 2 stars · Clear filters
Not happy with the product at all. Disposable underwear.
By George
Response from HDIS· Oct 30, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Today is 10/29....I placed an order on 10/21 and have been informed this morning that I can expect delivery in 2 more days. Meanwhile I was charged twice for the order and it was processed by my bank. So the funds have been deducted $142.58 and $140.94 since 10/22. The total of $283.52 and no personal pads have been extremely inconvenient since I am in a wheelchair and recovering from cancer surgery #7.
By Sharon B.
Response from HDIS· Oct 30, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
taking to long to get the product
By Michael
Response from HDIS· Oct 26, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Had trouble finding the type of pants that I needed. The ones I purchased are not satisfactory.
By Bonnie
Response from HDIS· Oct 23, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
HDIS website was not clear on their prices. Unfortunately, I was not satisfied with the price, so returned items for full refund.
By Jacqueline
Response from HDIS· Oct 15, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
The bench I ordered should NOT have been recommended for a handicapped person. It is too low and small for a handicapped person to use.
By Elaine E.
Response from HDIS· Oct 9, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Unfortunately, you've changed your shipping methods. What used to take as little as two days now takes four or five. Six if you include the printing of the shipping label and send me an email stating my product has shipped. It's disappointing to click on the FedEx link just to realize it's, in fact, still sitting on your loading dock and won't start moving until the next afternoon.
By Janet
Response from HDIS· Sep 27, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Ordered again on line with free shipping. Parcel arrived from the USPS (was dated must September 13) a full eight days later. Received email from HDIS that parcel was mailed on 9-13. By the slow delivery of seven working days of the eight, I seriously doubt it. I regularly receive parcels & packages from Alaska (via the free postage method) via the USPS that take only 3-4 days, period well within projected delivery date, and early! As I noted last time, I believe HDIS advocates for customer to pay additional postage to receive ordered materials faster. Guess I'll have to try it and see if this way is quicker. No I don't believe the problem is with the USPS, but rather HDIS!
By Walt O.
Response from HDIS· Sep 21, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
