My only and Biggest complaint would be…
My only and Biggest complaint would be customer service.
By M.
Response from HDIS· Jan 2, 2019
Thank you for your feedback. A customer care representative will give you a call.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
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HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 193 reviews with 2 stars · Clear filters
My only and Biggest complaint would be customer service.
By M.
Response from HDIS· Jan 2, 2019
Thank you for your feedback. A customer care representative will give you a call.
I can order this product from CVS at the same or cheaper price and get free shipping and I receive it in 2 days. Your shipping takes too long. I will stay with CVS.
By Donna
Response from HDIS· Dec 18, 2018
Thank you for your feedback. We appreciate your business!
The package was marked fragile which was good but inside there was nothing to protect the products from getting dented or ruined and the pump was broken and the gallons dented. This is the second time this has happened. I have ordered from this company over the years and have just started having problems with shipments in the last two years. I’m not sure who their third-party vendor is but might I suggest a review of their protocols and procedures.
By Nancy
Response from HDIS· Dec 5, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Product is good, however I live in Alaska and find it totally unnecessary that shipping is only by Fed Ex and I have to pay extra to get a product that could just as well be shipped USPS.
By Donald
Response from HDIS· Nov 28, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Tracking indicates my package from HDIS was delivered on Wed. Nov. 21, but I am still waiting for it.
By Dorothy
Response from HDIS· Nov 26, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
I found after ordering, your prices on most items are quite expensive compared to two other online stores.
By Janet
Response from HDIS· Nov 8, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
I ordered 2 pair of women's underwear. I received 1 women's underwear and 1 men's underwear. Not happy!
By Shirley
Response from HDIS· Nov 5, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
I have not received my order. I had to run out to Walmart to get some pads, and since ordering with HDIS was forstall that experience, I'm not a happy camper.
By Stephanie
Response from HDIS· Oct 31, 2018
Thank you for your feedback. A customer care representative will reach out to you today!