Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
Your price was double that of walgreens for the same item.
By Robert
Response from HDIS· May 6, 2015
Thank you for your feedback. We have products for all price points. A Customer Care Rep will call you to discuss more inexpensive options.
I did not get what I expected
By Ms Caitlyn M.
Response from HDIS· Apr 27, 2015
Thank you for your feedback. A customer care representative will be in touch with you shortly!
The convenience of buying on-line is great, however the HDIS price list shows Poise EDOP Overnight pads at $39.00 for a package of 45. I can buy exactly the same quantity of Poise Overnight pads at my local supermarket for $22.99.a difference of $17. Since I purchased a quantity of 90, and paid a total of $71.94, I could have saved almost $28 had I purchased 2 packages at the grocery store. I learned an expensive lesson.
By Dorothy
Response from HDIS· Apr 15, 2015
We truly value your feedback, and we have products for all budgets. A customer care representative will give you a call to find a product that may better meet your needs.
Could have purchased at a store for 1/2 the price. Was led to believe a case contained much more than really in there. Would have cost even more money to return the item. Very misleading especially to the elderly who need them most. Would never order from this company again. Total rip-off.
By Jill
Response from HDIS· Apr 6, 2015
Thank you for your feedback. We have products to fit all budgets. A customer care representative will give you a call to discuss other options to help save you money.
The order NEVER ARRIVED. I WANT A REFUND
By Eileen S.
Response from HDIS· Apr 3, 2015
Thank you for your feedback. We are so sorry that your order was not received. Per your conversation with Michelle at HDIS, it is my understanding that the situation has been resolved. You should be receiving a partial shipment today and the reminder of your shipment is on the way. Please contact Michelle if you have any questions or concerns at 1-800-269-4663. If we have been able to handle this situation to your satisfaction, please take this opportunity to reevaluate your rating of HDIS and update the Star status.
Ordered product and after 2 weeks finally went on line and had a chat session and was told they sent me an email explaining my order was not sent as only 2 boxes of the product could be ordered at the price given I never got the email and further it was only two boxes that I ordered at the price given on the internet. Of course I had to buy the product elsewhere and have said good by to this place..
By Jack J.
Response from HDIS· Apr 1, 2015
Thank you for your feedback. Emails can sometimes end up in spam folders. Again, we are sorry for your experience and we want to make sure you have the products that you need. I will have a customer care representative give you a call.
Wrong size gloves received ordered med as I always have and received large. Needed them so I am using them but will find another place to order from next time I need gloves
By Pam
Response from HDIS· Apr 6, 2015
Thank you for your feedback. I am so sorry for your experience. We would be happy to send you size Medium gloves. Since this is something that you use on a regular basis, you would benefit from signing up for a personalized delivery plan. You would receive $8 off your first order, and then 5% off on all future orders. A customer service representative will give you a call to explain more of the details. Again, we are very sorry for sending you the wrong size glove. We take accuracy very seriously. If we have been able to handle this situation to your satisfaction, please take this opportunity to reevaluate your rating of HDIS and update the Star status.
I ordered a sample package so long ago that I had forgotten the order. I am now monitoring my credit cards because I have not received an order. I just think they stink.
By Jo-Ellen
Response from HDIS· Apr 1, 2015
Thank you for your feedback. I apologize for the delay in the order. A customer care representative will follow up with you via a phone call to update your address in our system.
