Took a week to get ,thought it would be…
Took a week to get ,thought it would be sooner
By Betty
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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5,742 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
Took a week to get ,thought it would be sooner
By Betty
Expensive . . . I have found the same product half the price, free shipping and delivered in 1-2 days.
By Denise
Response from HDIS· Mar 4, 2020
Thank you for your feedback. HDIS.com does offer a price match policy on identical items, you can find that information here: https://www.hdis.com/satisfaction-guaranteed We also encourage our customers to take advantage of our email special offers and we accept manufacturer's coupons as well. If you consider HDIS in the future, you may take a look at the Reassure brand which offers a high quality product at a reasonable price. Thank you again.
The moderate pads ordered were smaller than I expected, and they tend to roll on the ends making the pad stick to my skin. Not as happy with this purchase as a previous order. I will try a larger/longer pad next time.
By Kathy B.
Delivery was quite slow
By Bernard
Most of product in sample packages are ok. Just need frequent short change times.
By Tricia
Cheaper at Amazon prime and free shipping mostly with two day delivery and not the extra $2;95 you charge.
By Juanita
Good on supply and delivery. However, cost was 2x what I otherwise paid from another supplier.
By Paul
They didn’t absorb as well as I thought they would.
By Caroline
Response from HDIS· Jan 30, 2020
Our customer service team may be able to help you find a better product that does meet your absorption needs. Feel free to give us a call at 1-800-269-4663 during regular business hours and we can offer you some samples of more absorbent products. Thank you.