Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
My only beef is all the coupons included in the order had all long expired. What a turnoff. No one obviously is looking to see that information is current.
By Jeannette
Response from HDIS· Nov 4, 2015
Thank you for your feedback. A customer care representative will call you to address this issue ASAP.
mom is homebound and missed the delivery of her products - tracking the package is extremely time consuming - with no results -
By Mary
Response from HDIS· Nov 2, 2015
Thank you for your feedback. I am sorry for your frustration. A customer care representative will give you a call today.
Too expensive by mail. Cost less at Walmarts but I am 60 miles from the nearest Walmart and they always have only one box available. That last my Father less then one month and I can not make the trip every month. Why is it double the price by mail?
By Suzanne for M.
Response from HDIS· Oct 29, 2015
Suzanne, we have products for all budgets. A customer service representative will give you a call today. Thanks for your feedback!
The products are good but I had trouble with the website. I tried to have a different billing address than shipping address and needed assistance from your office. She also saw the problem. No where to enter coupon at check out. I think it would be nice to have a simpler price breakdown to compare products. It should be obvious how many pieces are in a case and the cost per piece.
By Debbie
Response from HDIS· Oct 26, 2015
Thank you for your feedback. We truly value our customers! There is a place to enter coupon codes when you add an item to your shopping cart. However, we currently do not have the cost per piece breakdown on our site. We will consider this feature in the future. Thanks!
Wake up soaked every morning, pj's,,etc. sani pants fit tight, but did not help at all. Was disappointed.
By Roger F.
Response from HDIS· Sep 25, 2015
Thank you for your feedback! A customer care representative will give you a call to help you find the perfect product.
Website is user friendly, ordering is easy, product deliver quickly, but Men's choices are limited.
By Gregory
Response from HDIS· Sep 24, 2015
Thank you for your feedback. We continue to expand our product offerings so please check back soon!
I ordered the sample kit with HEAVY incontinence samples for my mother. What she received was samples from several companies that started with the lightest pad to the heaviest pad. I was expecting the pads to ALL be heavy and she then could decide on which suits her needs the best. She has absolutely no use for the majority of the pads. They do ask what your needs are on the site and I did say for "HEAVY" samples.
By Agnes
Response from HDIS· Sep 24, 2015
Thank you for your feedback. We are so sorry for the confusion. A customer care representative will call you today to discuss heavy options. Thanks!
I ordered the wrong size Always underwear. How do I return them?
By Karey L.
Response from HDIS· Sep 22, 2015
We will give you a call. Thank you for your feedback! If you are pleased with our customer service, please be sure to log back into Trust Pilot to change your rating to 5 stars!!! Thanks!
