HDISReviews of hdis.com

9385 Dielman Ind. Dr., Olivette, Missouri

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The Fair Hearing score

4.4/ 5

Great

5,742 reviews

HDIS4.4Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About HDIS

HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.

HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: hdis.com
Website: hdis.com
Category: Clothing & Underwear
Location: Olivette, Missouri
Listed on The Fair Hearing: 2026

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HDIS reviews

Showing 323 reviews with 1 star · Clear filters

Feb 17, 2016
Not what I thought I was getting - expected panty briefs
Did not expect pads
By Emily
Response from HDIS· Feb 17, 2016
Thank you for your feedback! A customer care representative will give you a call to ensure you are shipped the correct product.
Feb 4, 2016
Order specified and paid for two Poise and one Reassure Maximum pads
As indicated above I ordered and paid for two Poise and one Reassure Maximum pads. What came were three Reassure pads. They are not as effective as the Poise, and I will not be using HDIS anymore.
By Donald
Response from HDIS· Feb 4, 2016
Thank you for your feedback and for letting us know of your shipment error. A customer care representative will give you a call ASAP. Thanks!
Jan 28, 2016
My order should have arrived days ago - and hasn't.
My order has not yet arrived. Please check into it. Thank You.
By Inge & Harold H.
Response from HDIS· Jan 28, 2016
Thank you for your feedback. We appreciate your business. We will look into why your order has not arrived, and a customer care representative will give you a call. Thanks!
Jan 21, 2016
Terrible return policies
Ordered rubber pants for my 80 year old mom. Took out of package -- they were HUGE!!!!!! She did not even try on and they won't give any kind of refund. Best be putting in a plastic/paper hygiene strip like they do in swim suits if that's what it will take to be able to return an item never used or even tried on!!!
By Maxine
Response from HDIS· Jan 21, 2016
Thank you for your feedback. We are sorry that the products did not work for your mother. A customer care representative will call you regarding your order.
Jan 18, 2016
Tremendously Dissapointed
First of all we have been with HDIS since I believe around 2001 if not earlier, our experince with them up until now has been awesome, that's why we trust them to take care of us. However, we started in October, to get my son's catheters, and we still don't have them, every time we call they say they are waiting on the Dr., the Dr. has sent over several prescriptions and everyone has been rejected, now it seems to me if they are wrong and rejected it is their job to keep on it daily if must be until it's right, I know we aren't their only customer, but really in 3 months they couldn't find time!
By Kathy
Response from HDIS· Jan 18, 2016
Thank you for your feedback. We are so sorry to hear about your experience. A customer care representative will give you a call to discuss your situation in more detail.
Jan 12, 2016
Missing in Action
More than a week and no shipment...
By Judith
Response from HDIS· Jan 12, 2016
I am so sorry to hear that your shipment never arrived. A customer care representative will call you ASAP!
Jan 6, 2016
They do not hold the liquid like promised and I'm very dissatisfied
They do not hold the liquid like promised and I'm very diissatisfied with my order
By Lavern
Response from HDIS· Jan 6, 2016
Thank you for your feedback! A customer care representative will call you concerning your order.
Nov 17, 2015
Disappointment
The product was different that the product I thought I ordered.
By Linda
Response from HDIS· Nov 17, 2015
Linda, we are sorry that you are disappointed with what you ordered. A customer care representative will give you a call and will help you find a product to better suit your needs. Thank you for leaving a review.

HDISReviews of hdis.com

Rating distribution

What customers rate

About HDIS

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HDISReviews of hdis.com

Rating distribution

What customers rate

HDIS reviews

Not what I thought I was getting - expected panty briefs

Order specified and paid for two Poise and one Reassure Maximum pads

My order should have arrived days ago - and hasn't.

Terrible return policies

Tremendously Dissapointed

Missing in Action

They do not hold the liquid like promised and I'm very dissatisfied

Disappointment

About HDIS

More in Clothing & Underwear, Missouri

Sculptiss

Makaboo

Art-O-Rama Shop

strengthent.com

HDIS reviews

Not what I thought I was getting - expected panty briefs

Order specified and paid for two Poise and one Reassure Maximum pads

My order should have arrived days ago - and hasn't.

Terrible return policies

Tremendously Dissapointed

Missing in Action

They do not hold the liquid like promised and I'm very dissatisfied

Disappointment